Apple · 4 hours ago
Global Knowledge and Enablement Lead
Cupertino, California, United States
Full-time
Onsite
Senior Level
$138K/yr - $207K/yr
5+ years expApple is a leading technology company that values its people as its most important resource. The Global Knowledge and Enablement Lead will be responsible for crafting innovative content solutions and completing strategies that support People Support & Operations specialists, synthesizing inputs into a cohesive change management plan.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Managing a centralized KB framework, governance & templates
Centralized initial creation of team member facing content (e.g. quick messages, response templates, emails). Partners closely with content team
Ensure adherence to Apple style guides
Conduct periodic reviews of knowledge base and ensure information is relevant
Manage change log and facilitate change impact analysis
Build operational change management plans
Lead internal team communications (for example, teamsite updates, newsletter, calendar of events)
Qualification
Required
5+ years experience in HR Operations
Knowledge of contact center technologies and usage: case management, phone, knowledge base and web-based catalogs
Experience building a knowledge management framework for HR Operations/call center environment
Experience reporting for Projects and using Project Management Portfolio systems
Experience creating and implementing change plans for multiple stakeholders
Bachelor's degree or equivalent education
Experience with Drupal
ServiceNow Knowledge base experience preferred
Prior experience in content management is a plus
Preferred
Extraordinary ability to build relationships and influence in a matrix organization
Track record of successfully leading complex changes
Excellent communicator
Excellent problem solving skills
High attention to details
Ability to work with ambiguity
A desire to operate 'hands on' in the role
Self-motivated, driven individual who is comfortable working in a fast-paced & multidimensional environment
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase