HealthMark Group · 23 hours ago
Customer Service Specialist - FMLA
United States
Full-time
Remote
Entry Level
$15/hr - $17/hr
2+ years expHealthMark Group is dedicated to providing excellent customer service to clients, patients, and requestors. The Customer Service Specialist role focuses on assisting with disability and FMLA paperwork, ensuring customer satisfaction, and maintaining accurate records while meeting daily goals.
ConsultingHealth CareHospitalityInformation ServicesInformation TechnologyManagement Information SystemsService IndustrySoftware
Responsibilities
Assist clients, patients, and requestors with the status of requests for disability and FMLA paperwork
Making sure we are providing detailed information to clients, patients, and requestors
Ensure notes are accurate and detailed. All actions require a note in Med-Release
Respond promptly to a high volume of customer calls and e-mails regarding Disability and FMLA paperwork
Provide excellent customer service promptly with accurate and concise information
Effectively and efficiently communicate with customers through various channels
Build strong value-based relationships with customers - a passion for customer interaction is a must!
Ensure customer satisfaction is a primary goal
Follow procedures, guidelines, and policies set in place
Data entry and other duties as assigned
Fax and/or email records securely to requestors
Must monitor the FMLA email to ensure emails are staying up to date
Must meet daily goals
Qualification
Required
Excellent communication skills, strong analytical and problem-solving skills
1+ year of call center experience
Ability to multi-task, prioritize duties, and have strong time management skills
Willingness to learn
50 WPM
Proficient computer skills with software applications such as Microsoft Office
Maintain a positive, empathetic, and professional attitude toward customers always
High school diploma or GED required
Customer service: 2 years
Call center: 1 year
Preferred
Previous Medical Industry Experience preferred but not required
Healthcare Experience: 1 year (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Work from home
Company
HealthMark Group
HealthMark Group is on a mission to alleviate healthcare burdens by delivering a seamless approach to managing patient data.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
TA Associates
2025-07-28Private Equity
2019-01-01Acquired
Leadership Team
Bart Howe
Chief Executive Officer
Katie Evans
SVP, Client & Employee Engagement
Recent News
2025-07-30
2025-07-30
2025-07-29
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