Ashley Global Retail · 9 hours ago
Global Services Tech III
Lathrop, California, United States
Full-time
Onsite
Entry Level
$25/hr - $29/hr
1+ years expAshley Global Retail is the largest manufacturer of home furnishings in the world, and they are seeking an IT Desktop Support Analyst. This role is responsible for in-house repairs of laptop and desktop computers, servicing equipment, troubleshooting issues, and managing end-user help tickets.
E-CommerceFurnitureLifestyleRetail
Responsibilities
Perform tasks such as installation of images, data migration, troubleshooting general office productivity applications, applying securing configurations and custom application support. Install, test and promote software and hardware components to completion
Assist other IT Specialists, IT Management and users in the resolution of problems related to the correct operations of the desktop environment
Escalate problems, when required, to the appropriately experienced technician
Demonstrate core values of People, Service Excellence, Trustworthiness, Process, Simplicity and Product Value
Cordially and professionally interact with customers, vendors, superiors, peers and others
Monitor and track IT assets, inventory and warranty periods of machines
Demonstrate the Company’s Core and Growth Values in the performance of all job functions
Maintain reliable attendance
Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup
Complete other assignments and special projects as requested
Qualification
Required
1 year experience providing technical support
Excellent verbal and written communication skills
Excellent interpersonal skills
A+ Certification, or ability to obtain within 6 months
Experience supporting PCs running Windows Operating Systems including repairs, diagnosing various hardware, peripherals and software problems and PC and Mac computers
Experience working with wired and wireless network attached devices
Strong verbal and written communication skills
Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
Experience with desktop operating systems including Windows Operating Systems
Strong application support experience
Working knowledge of a range of diagnostic utilities
Associate degree in Computer Science, Information Systems or related field or equivalent work experience
Benefits
Health, Dental, Vision, Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Company
Ashley Global Retail
Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
10001+ employees
H1B Sponsorship
Ashley Global Retail has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Caitlin Carnahan
Marketing Manager, Brand Partnerships
Christopher Wantlin
Chief Retail Officer
Recent News
Furniture Today
2025-04-15
Company data provided by crunchbase