Seneca Gaming Corporation · 1 day ago
Room Service Receptionist
Salamanca Town, NY
Full-time
Onsite
New Grad, Entry Level
0+ years expSeneca Gaming Corporation is dedicated to providing exceptional guest experiences, and they are seeking a Room Service Receptionist to enhance the in-room dining experience. The role involves answering room service calls, coordinating requests, and ensuring guest satisfaction through professional service and communication.
Gambling & Casinos
Responsibilities
Report to work station as scheduled and on time
Complete the shift and check schedule for next shift
Professionally answer all incoming room service calls with professional manner before the 3rd ring
Assist guests with any questions regarding room service menus
Direct any guest issues to appropriate management for immediate guest recovery
Assist guest with any requests by notifying shift manager of additional needs
Coordinate door hangers with shift managers for overnight turnaround
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy
Understand and comply with all information security policies and procedures at all times
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times
Maintain a professional work environment with supervisors, managers and staff
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies
Must complete all required SGC Training programs within nine (9) months from commencement of employment
Attend all necessary meetings
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule
Qualification
Required
Must be 18 years of age or older upon employment
Ability to communicate in English
Must be able to work in a fast pace, busy and noisy environment
Six (6) months previous office experience with answering phones and coordinating customer service needs within a specific time frame
Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary
Must possess excellent communication skills
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must possess a friendly, customer service oriented manner and voice
Must be able to maintain professional, friendly phone manner for up to six (6) hours at a time
Must be willing to work with all members of Room Service Department to coordinate and anticipate the guests' needs for in-room food and beverage service
Preferred
High school diploma or equivalent is preferred
Company
Seneca Gaming Corporation
Since opening Seneca Niagara Casino in 2002, Seneca Gaming Corporation has grown into one of the largest private sector employers in Western New York, with 4,000 employees at its three locations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rod Centers
Chief Operating Officer
Melissa Free
SVP Chief Marketing Officer
Company data provided by crunchbase