PromptWell · 2 days ago
Account Manager
United States
Full-time
Hybrid
Mid Level
3+ years expPromptWell is an AI-native healthcare engagement company that revolutionizes how health plans, providers, and healthcare organizations connect with patients. The Account Manager will own and grow relationships with clients, translating their goals into high-performing engagement programs and actionable insights while managing omni-channel journeys to support member engagement and outcomes.
BiotechnologyHealth CareHealth DiagnosticsMedicalPersonal HealthWellness
Responsibilities
Own client relationships by leading onboarding, implementation, optimization, renewals, and day-to-day communication for a portfolio of health plan, provider, and digital health clients
Orchestrate engagement programs by configuring and managing omni-channel journeys that support awareness, care gap closure, utilization, and program participation across member populations
Translate goals into execution by turning client priorities into clear requirements and coordinating delivery across Product, Engineering, and Operations
Surface and explain insights by analyzing engagement performance and connecting results to downstream outcomes, including quality measures such as HEDIS and Star Ratings
Build for scale by identifying risks and opportunities, contributing to playbooks and reporting frameworks, and improving how success is measured as the company grows
Qualification
Required
3 to 5+ years of experience in Account Management, Customer Success, CRM, marketing platforms, or related roles in healthcare operations or digital health settings
Strong project management and stakeholder coordination skills
Comfort working with performance data and KPIs, including engagement metrics and outcomes-adjacent measures
Excellent communication skills that are clear, empathetic, structured, and able to set expectations
Preferred
Experience in healthcare, health-tech, digital health, or other regulated industries is a plus, but not required
Benefits
Remote-friendly work
Competitive compensation
Meaningful room to grow
Company
PromptWell
PromptWell is an AI-native healthcare engagement company that transforms how health plans, providers, and healthcare organizations connect with patients.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
unknown2020-01-01Seed
Leadership Team
Kaushik Viswanathan
Co-Founder
Mike Lloyd
Co-Founder
Company data provided by crunchbase