Fusion Connect · 8 hours ago
Project Manager
North Carolina, United States
Full-time
Onsite
Mid Level
4+ years expFusion Connect is a company focused on building careers that empower and inspire its employees. The Project Manager will lead impactful projects within the Service Delivery Project Management Implementation team, ensuring the timely and budget-friendly delivery of telecom services and equipment while maintaining high customer satisfaction.
Communications InfrastructureInformation TechnologyIT InfrastructureTelecommunicationsUnified Communications
Responsibilities
Participate as a Project Manager in a Cost Savings, Service Delivery and Implementation group
Responsible for attainment of all targets: on-time, on-budget delivery of telco circuits, disconnected circuits, managed services and provisioned equipment
Manage large scale projects, kickoff meetings, customer conference calls, resources (contractors, vendors, partner carriers, people) and budgets
Meet company customer satisfaction metrics
Manage tasks, define goals, design plans, budgets, schedules, milestones, get approvals from department heads
Design, Generate and distribute reports on project timelines, monitor KPIs and SLAs
Update all customers regarding implementation milestones
Manage service delivery projects by communicating with service providers, customers and internal departments to ensure timely and accurate service delivery
Communicate progress to internal and external regarding service delivery due date, services, billing or other issues
Manage day-to-day deliverables
Update project management applications, and databases
Analyze and evaluate service delivery performance
Qualification
Required
Bachelor's Degree or equivalent experience
Four or more years of experience in project management, post-sales account management, provisioning, circuit design or similar function at a Network Services Provider (carrier, telco, CLEC)
Four or more years of experience with several of the following network services: SD-WAN, Connectivity and Access, Unified Communications, Microsoft Teams Calling Services and Contact Center as a Service
Strong productivity tools skills (MS-Office suite, incl. Visio, Excel, MS Outlook, and Word)
Strong time management skills
Preferred
Project Management Professional (PMP/P.M.P.) certification
Technical knowledge in data network services
Company
Fusion Connect
Fusion Connect is a next-gen managed communication service provider (MCSP) enabling enterprises to connect people and applications globally
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$160.21MKey Investors
Hark CapitalPNC Business Credit
2025-05-07Debt Financing· $85M
2023-09-27Debt Financing
2022-01-19Acquired
Leadership Team
Brian McClintock
CFO
Lisa Matthews
Senior Vice President, Human Resources
Recent News
2025-11-18
2025-11-04
2025-10-29
Company data provided by crunchbase