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Bradford White · 15 hours ago

Technical Service Advisor

Rochester, New Hampshire, United States

Full-time

Onsite

Mid Level

3+ years exp

Bradford White is seeking an experienced professional to join their Product Support Team. The role involves providing technical product support for contractors, manufacturers representatives, homeowners, and other related customers.

Consumer ElectronicsManufacturingWholesale

Responsibilities

Provide documentation and technical support for our products including: plumbing, electrical, gas, venting as well as technical troubleshooting

Participate and support the creation of all technical service procedures and bulletin documentation

Provide parts identification for the Laars products

Attend field job sites for product support as required

Attend job related courses to update product knowledge and skills

Communicate field feedback to the sales, service and engineering groups

Participate in Laars–sponsored educational training seminars

Act as a liaison between technical support and engineering as new troubleshooting requirements become necessary

Participate in new product development process by attending product and service review meetings

Perform other related duties as assigned

Qualification

HVAC systems experienceBoilerWater Heater knowledgeMS Office proficiencyMechanical drawing interpretationCustomer service focusComputer skillsEngineering specifications interpretationBuilding Management Systems knowledgeBuilding Automation Systems knowledgeOral communication skillsWritten communication skills

Required

High School Diploma required

3+ years' experience with HVAC systems, equipment, design, applications and service

Strong customer service focus

Strong oral and written communication skills

Proficient knowledge of MS Office

Ability to interpret mechanical, electrical and architectural drawings

Ability to interpret engineering specifications and design

Proficient computer skills in Word, Excel, Power Point, CAD

Knowledge and Understanding of Boiler and Water Heater Sequencing, Building Management Systems and Building Automation Systems including BACNet, Lon Works, Modbus and their protocols

Preferred

Associates Degree in a Technical major

Company

Bradford White

Bradford White Corporation is an American-owned, full-line manufacturer of residential, commercial, and industrial products for water heating, space heating, combination heating and storage.

Founded in 1881

Middleville, Michigan, USA

1001-5000 employees

https://bradfordwhite.com

Funding

Current Stage

Late Stage

Leadership Team

Glenn Griffin

VP and Chief Information Officer

Andrew Ward

Manager, IT Business Partner

Recent News

PR Newswire

Bradford White launches new eF Series® Turbo commercial water heater

2026-01-19

PR Newswire

Bradford White launches AeroTherm® Series G2, boasting hybrid technology and advanced energy efficiency

2025-07-16

Google Patent

Electronic switch system for a water heater

2025-05-05

Company data provided by crunchbase