Coast · 2 hours ago
Manager of Customer Success
New York City
Full-time
Onsite
Mid, Senior Level
$130K/yr - $150K/yr
5+ years expCoast is re-imagining the B2B card payments infrastructure and is seeking a hands-on Manager of Customer Success to lead their frontline CSMs. This role involves mentoring a team to deliver exceptional onboarding, activation, and retention outcomes while managing a book of business to enhance customer experiences.
Credit CardsFinancial ServicesFinTechFleet ManagementPayments
Responsibilities
Manage and mentor a team of high-performing CSMs, focusing on call coaching, onboarding execution, fleet activation, and account health
Carry a book of business to stay close to the customer experience and model best-in-class onboarding, retention, and expansion skills
Ensure your team drives velocity and depth of onboarding
Help CSMs demonstrate customer value across the lifecycle—from onboarding through maturity—with account-specific plans tied to clear use cases
Support CSMs in creating CSQOs and building a proactive expansion pipeline
Develop a repeatable 1:1 coaching and enablement framework to improve onboarding, account health, and teammate performance
Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and our AI toolkit to guide prioritization and performance
Qualification
Required
5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams
A proven player-coach: you lead by example while enabling others to succeed
Track record of high-touch onboarding and expansion motions in SMB and mid-market
Expertise in creating structure from ambiguity—using data, systems, and coaching to drive repeatable outcomes
Strong communicator with a bias for clarity, urgency, and action
Deep empathy for customers—and for the CSMs who serve them
Preferred
Bonus: familiarity with fintech, SaaS, or operations-heavy customer segments
Benefits
Medical, dental and vision insurance
Unlimited paid time off (vacation, personal well being, paid holidays)
Paid parental leave
$400 accessories allowance for home office setup to be spent on a keyboard, mouse, headphones, etc.
Free lunch every Friday
Company
Coast
Coast is a financial services platform that provides fleet fuel cards and expense management solutions for various industries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$165.5MKey Investors
ICONIQ GrowthBetter Tomorrow Ventures
2024-07-18Series B· $40M
2024-03-21Series A· $25M
2024-03-21Debt Financing· $67M
Leadership Team
Daniel Simon
Founder and CEO
Recent News
2026-01-20
2025-11-04
2025-10-02
Company data provided by crunchbase