Bio-Techne · 18 hours ago
International Customer Service Advisor
Denver, CO
Full-time
Onsite
Entry Level
$18.40/hr - $25.30/hr
2+ years expBio-Techne is a company dedicated to enabling cutting-edge research in Life Sciences and Clinical Diagnostics. They are seeking an International Customer Service Advisor to manage and coordinate all aspects of international customer orders and logistics, ensuring compliance with export regulations and providing exceptional service to international customers.
BiotechnologyGeneticsManufacturingMedicalMedical Device
Responsibilities
Serve as the primary point-of-contact for international customers post-sale for non-technical order-related inquiries
Process and manage international customer orders using Microsoft Dynamics AX, ensuring accuracy in pricing, shipping, and documentation details
Coordinate all export logistics, including booking shipments, preparing documents, and working with freight forwarders, carriers, and internal shipping teams to ensure timely and compliant dispatch
Prepare and verify international shipping documentation such as commercial invoices, packing lists, and certificates of origin in compliance with country-specific and U.S. export regulations
Partner with the Export Compliance team to ensure all transactions meet trade compliance and restricted-party screening requirements
Collaborate with the global operations team to assist in backlog management by compiling reports and maintaining visibility through Smartsheet for the EMEA team
Track and report shipment values dispatched from U.S. sites to the EMEA distribution center, providing regular updates to internal stakeholders
Monitor and track shipments in real time, ensuring visibility throughout the logistics process. Provide proactive updates to internal teams and customers regarding shipment status and resolve any issues or delays promptly
Create and document service complaints, RMAs, and cases in Microsoft Dynamics AX and follow through to resolution
Collaborate with internal teams including production, warehouse, finance, and sales to ensure smooth end-to-end order fulfillment
Identify and recommend process improvements to enhance efficiency, visibility, and customer satisfaction within the international order and logistics workflow
Follow company policies and practices as outlined in the Employee Handbook
Perform additional duties as assigned
Qualification
Required
Associate or bachelor's degree in business, International Business, Supply Chain, or a related field, or equivalent work experience
Minimum of a high school diploma
At least 2 years of experience in customer service, logistics, export coordination, or international operations in a fast-paced environment
Experience with international shipments, Incoterms, export documentation, Smartsheet, and Microsoft Dynamics AX
Excellent communication skills
Attention to detail
Ability to manage multiple priorities
Knowledge of international order processing, export logistics, and documentation requirements
Familiarity with customs regulations, Incoterms, and trade compliance practices
Strong analytical and reporting skills with experience using Smartsheet or similar tools
Ability to communicate professionally and effectively with international customers and cross-functional global teams
Excellent organizational and problem-solving skills
High attention to detail and accuracy in data entry, reporting, and document preparation
Proficiency in Microsoft Outlook, Word, and Excel
Experience with Microsoft Dynamics AX or other ERP/order-entry systems
Ability to work independently and collaboratively across departments
Flexibility to adjust work hours occasionally to accommodate international time zones
Ability to build and maintain strong relationships with customers and logistics partners
Commitment to compliance, accuracy, and providing exceptional customer experience
Experience using Smartsheet for cross-functional collaboration, including coordinating order and shipment visibility between U.S. and EMEA teams, managing shared project sheets, and compiling backlog and logistics reports for internal stakeholders
Benefits
We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term disability, pet, and legal and ID shield.
We invest in our employees’ financial futures through 401k plans, an employee stock purchase plan (ESPP), Health Saving Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA.
We empower our employees develop their careers through mentorship, promotional opportunities, training and development, tuition reimbursement, internship programs, and more.
We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
We offer an accrued leave policy with paid holidays, paid time off, and paid parental leave.
We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.
Company
Bio-Techne
Bio-Techne is a supplier of tools for life science research, therapeutic manufacturing, and clinical diagnostics.
1001-5000 employees
H1B Sponsorship
Bio-Techne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (4)
2022 (9)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-05-19IPO
Leadership Team
Kim Kelderman
President and CEO
Gary Latham
Chief Technology Officer
Recent News
2025-12-24
2025-12-13
Company data provided by crunchbase