Peraton · 2 hours ago
Field Services Representative - Senior
US-ND-Grand Forks AFB
Full-time
Onsite
Senior Level, Lead/Staff
$104K/yr - $166K/yr
8+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Senior Field Service Representative to provide technical and management leadership for equipment and information support functions, ensuring operational readiness for C2ISR systems.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Plans and leads field service operations for major C2ISR system installations, pre-deployments, deployments, and crew change-outs as member of CONUS-based global mobility/rapid deployment team, as outlined in PRDs and Peraton FSR Framework
Drives the strategic implementation of advanced setup, configuration, operational testing, and comprehensive troubleshooting methodologies for C2ISR systems and components (RF and networking equipment)
Functions as a technical expert in optimizing teardown, packing, and shipping processes, including complex Return Material Authorization (RMA) procedures
Oversees the provision of on-site training to ensure comprehensive technological knowledge transfer to end-users on C2ISR system operations, configuration, and troubleshooting
Provides expert guidance to FSRs, project managers, and Government personnel on complex field service challenges, system integration issues, and technical support best practices
Evaluates the overall effectiveness of FSR support, identifying trends, and recommending major changes to enhance efficiency, system uptime, and mission impact
Mentors and supervises journeyman and junior FSRs, fostering skill development and ensuring consistency in field service quality and adherence to best practices
Leads collaboration with key technical staff, logistics, and engineering teams to align field service activities with broader C2ISR objectives and PRD requirements
Architects and authors comprehensive Field Maintenance and Support Reports (FMSRs) summarizing deployed FSR activities, completed repairs, and outstanding issues/trends for Government attention
Establishes and enforces adherence to established FSR guidelines, quality standards, and all regulatory requirements as defined in PRDs
Utilizes the following TO Management & Financial Tracking Tools: Microsoft Power Platform (Power Apps, Power BI, Power Automate); G Invoicing API; ASSIST portal integration; variance analysis dashboards; MS Project; Primavera; GFP management modules; WBS tracking systems; ServiceNow; Jira Service Desk; automated RIP/CTP/TAR workflows; SharePoint libraries; Confluence; Microsoft Search; lessons learned databases; video library repositories; eMass, Archer GRC; internal audit portals; Excel/SharePoint audit templates; CMDB with version control; Power BI with R/Python integration; Tableau; predictive analytics engines; Teams; Azure AD role based access; mobile access via Power Apps
Utilizes the following Role Specific Tools: Deployment logistics platforms for rapid global support; SATCOM gateway troubleshooting kits (RGEP/IGEP integration modules, L3 Harris SRVT converters); portable diagnostic tools for ISR platforms and ground stations; ticketing and incident management systems (ServiceNow, Remedy); stakeholder communication dashboards for field issue visibility; SOP/QRC libraries for standardized field support processes; lessons learned repositories for installation and sustainment practices; configuration management databases (CMDB) for deployed assets; variance and utilization analysis tools for field operations; compliance audit checklists for DoD field service standards; predictive analytics engines for failure forecasting and preventive maintenance; mobile collaboration tools for real time coordination with engineering teams
Qualification
Required
Previous experience as a Field Service Representative (FSR) or similar role supporting a DoD customer at the CCMD level
Minimum of 8 years' experience with BS/BA OR 12 years without a degree OR 10 years with AS/AA or 6 years' experience with MS/MA, or 3 years' experience with PhD
A current, active DoD security clearance at the TS/SCI level
US citizenship is required
Benefits
Access to professional development opportunities and career growth within the intelligence and cybersecurity community
Opportunity to work with advanced tactical communications technologies and AISR systems
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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