Performance Food Group · 1 day ago
Customer Service Lead
Ohio
Full-time
Onsite
Entry, Mid Level
1+ years expPerformance Food Group is a broadline distributor that maintains unique relationships with local customers, including independent restaurants and hotels. The Customer Service Lead is responsible for overseeing the customer service team, ensuring customer satisfaction, and training new representatives while addressing complex customer inquiries and issues.
Responsibilities
Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed
Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
Develop spreadsheet reports as requested by the Manager, Customer Service
Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications
Administrative support such as typing documents for sales department
Performs other related duties as assigned
Qualification
Required
High School Diploma/GED or Equivalent Experience
1 - 2 Years experience customer service, call center and / or related area
Preferred
High School Diploma/GED or Equivalent Experience
Minimum two (2) years of experience working in a customer service call center and / or related area within the foodservice industry. Lead responsibilities preferred
Bilingual (English/Spanish)
Prior experience working with Power Enterprise systems and Microsoft Office products
Benefits
Day 1 Health & Wellness Benefits
Employee Stock Purchase Plan
401K Employer Matching
Education Assistance
Paid Time Off
Company
Performance Food Group
Performance Food Group is an industry leader and one of the largest food and foodservice distribution companies in North America with more than 150 locations in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Joe Davi
SVP - PFS, PRESIDENT & CEO - ROMA FOODS
Chris Miller
Vice President Finance CFO
Company data provided by crunchbase