Done Plumbing, Heating, Cooling, & Electric · 5 hours ago
IT & ServiceTitan Support Specialist
Aurora, CO
Full-time
Hybrid
New Grad, Entry Level
$70K/yr - $85K/yrDone Plumbing, Heating, Cooling, & Electric is a national company providing Plumbing, Drains, HVAC, and Electrical services. They are seeking an IT & ServiceTitan Support Specialist to provide frontline IT helpdesk support and manage ServiceTitan configuration and data maintenance, ensuring operational efficiency and system accuracy.
Responsibilities
Serve as first-line helpdesk support for internal technology issues, including hardware, software, and user access
Manage employee onboarding and offboarding, including:
Equipment setup and retrieval
User account creation and deactivation
Software and system access provisioning
Maintain IT asset inventory and user documentation
Escalate advanced issues to vendors or senior IT partners when needed
Train and support employees on internal systems and standard tools
Ensure compliance with IT policies and security protocols
Perform daily data entry and system maintenance to ensure accuracy and consistency
Configure and maintain
Employee and technician records
Pricing, forms, workflows, and system settings
Job types, tags, and business rules
Troubleshoot ServiceTitan configuration issues and user questions
Maintain clear documentation for standardized processes and configurations
Conduct audits to support data integrity and quality control
Balance IT helpdesk needs with ServiceTitan administrative work
Adjust quickly to shifting priorities and operational demands
Partner cross-functionally to support technical and operational initiatives
Maintain a high level of service while managing multiple workstreams
Qualification
Required
High school diploma or GED
Microsoft Office and O365 Admin experience
Experience with ServiceTitan or similar field service management platforms
Comfortable working in cloud-based systems and databases
Ability to travel up to 15% nationwide
Preferred
Bachelor's degree in Computer Science, IT, or a related field
Industry certifications (Microsoft, Google, Apple, etc.)
Benefits
Medical, Dental & Vision Insurance
Pet Insurance
401(k) with 4% company match
PTO, Paid Holidays, and Paid Wellness Time
Paid Parental Leave
Employee Discounts
Company
Done Plumbing, Heating, Cooling, & Electric
Done Plumbing & Heating has proudly been serving the Denver, CO area for more than 20 years.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase