Selby Jennings · 5 days ago
Senior Production Support Engineer
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$200K/yr - $290K/yr
8+ years expSelby Jennings is a leading company in blockchain, data infrastructure, and digital assets. They are seeking a Senior Production Support Engineer skilled in Python to join their NY office and ensure the stability, scalability, and performance of cryptocurrency business lines.
BankingEmploymentRecruiting
Hiring Manager
Tara Asef
Responsibilities
Own and lead front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management
Drive and automate projects to minimize manual effort and enhance the effectiveness of production support
Monitor system health and performance; identify and resolve complex issues promptly to ensure uninterrupted operations
Debug and troubleshoot complex applications written in Java and Python, providing technical leadership during incidents
Collaborate with development teams to implement fixes and enhancements to improve system stability and performance
Coordinate with global counterparts to ensure seamless follow-the-sun support
Document and maintain support procedures, runbooks, and knowledge base articles
Act as a mentor to junior engineers, sharing best practices and promoting a culture of operational excellence
Proactively identify systemic issues and partner with developers to implement sustainable fixes
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
8+ years of experience in production support or engineering roles in crypto or finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines
Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python
Experience with incident response, root cause analysis, and structured problem-solving in a production environment
Demonstrated ability to lead critical incidents and communicate effectively with technical and business stakeholders
Detail-oriented mindset with a focus on accuracy and quality
Excellent verbal and written communication skills
Ability to build and maintain strong client relationships and provide outstanding customer service
Preferred
python
linux
aws
cloud
infrastructure
production support
engineering
coding
automation
trade support
support engineer
application support
technology
java
sql
Benefits
Equity
Company
Selby Jennings
Global recruitment firm specialising in Banking
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Business Insider
2025-09-30
2025-07-10
Seattle TechFlash
2025-05-03
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