Victaulic · 1 day ago
Customer Care Project Coordinator
Northampton County, PA
Full-time
Onsite
Mid, Senior Level
3+ years expVictaulic is seeking a Project Coordinator/Senior to manage customer care projects. The role involves serving as a liaison for sales, preparing quotations, and ensuring customer satisfaction through effective project delivery and communication.
IndustrialManufacturing
Responsibilities
Sales liaison to our internal and external customers
Serve as subject matter expert for custom products & projects
Prepare and issue project based quotations for standard and custom products
Support priced on application process conforming to margin & pricing guidelines
Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery
Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction
Review of project management reports. Communication of project status and jobsite coordination with internal and external customers
Provide feedback on CC procedures and identify process improvement opportunities
Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner
Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service
Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization
Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission
Work closely with all facets of the organization to provide superior customer service
Assist in various tasks, projects and responsibilities as assigned by CC Management team
Serve as subject matter expert for custom products and / or high profile projects
Expert in all CC procedures and applications to achieve daily tasks and goals
Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements
Work with Supervisor/Team Lead to implement process improvements
Provide subject matter expertise and interpretation of procedures to less experienced team members
Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable
Mentor new hires
Qualification
Required
Proficient in MS Office applications including Outlook, Word, Excel, and Power Point
Minimum three years of customer service and/or Victaulic product knowledge
Excellent oral and written communication skills
Extraordinary attention to detail with strong organizational skills
Proficient in Qlik View/Sense Applications
Must display leadership and collaboration skills and be an effective advocate of process improvement
Is patient, professional, and courteous when faced with an adverse situation
Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment
Willing to be flexible in schedule and work occasional overtime
Willing to make infrequent overnight travel
Preferred
B.S. / B.A. Degree
Project management and analytical skills
Company
Victaulic
Victaulic is a producer of mechanical and grooved pipe joining systems.
5001-10000 employees
H1B Sponsorship
Victaulic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Rick Bucher
President & CEO
Joe Savage
Executive Vice President and Chief Financial Officer
Recent News
Google Patent
2025-05-06
Google Patent
2025-05-06
Company data provided by crunchbase