United Wholesale Mortgage · 6 hours ago
Unified Comms Admin II
Pontiac, MI
Full-time
Onsite
Entry Level
2+ years expUnited Wholesale Mortgage is seeking a Unified Communications Administrator to support their operations and ensure the stable operation of their enterprise voice environment. The role involves administration of communication systems, monitoring performance, and collaborating with IT team members.
FinanceFinancial ServicesMortgage
Responsibilities
Support UWM Team Members by building new hires, moves/adds/changes, application access & trouble tickets
Perform basic administration of Cisco Unified Communications Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
Monitor Unified Communication system applications to ensure peak performance
Handle 1st level incident/trouble tickets & escalate to appropriate persons or groups if necessary
Assist in monthly system patching & testing of Unified Communication systems
Provide regular status on tasks accomplished, current issues & progress toward goals
Creates and maintains documentation as it relates to standard operating procedures
Monitors and tests voice network performance, and provides performance statistics and reports
Collaborate with other team members across IT and the business
Participate in rotating on-call coverage or emergency response as needed
Qualification
Required
2+ years of experience in Information Technology
Basic understanding of TCP, UDP, SIP and VoIP concepts
Configuring, troubleshooting and maintaining networking systems
Communicate technical issues and solutions in a clear, simple and understandable way
Microsoft Office experience (Word, Excel, PowerPoint)
Experience working in ticketing systems (ServiceNow)
Onsite, full-time attendance
Preferred
Computer-related degree or equivalent experience, or applicable certifications (Network+, A+)
Experience with Cisco Call Manager, Cisco Unity Connection & Cisco Contact Center Enterprise
Financial Services industry experience
Benefits
Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi
Company
United Wholesale Mortgage
United Wholesale Mortgage is a wholesale mortgage lender.
5001-10000 employees
H1B Sponsorship
United Wholesale Mortgage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (166)
2024 (120)
2023 (69)
2022 (53)
2021 (40)
Funding
Current Stage
Public CompanyTotal Funding
$2.3BKey Investors
The Gores Group
2025-09-09Post Ipo Debt· $1B
2024-12-05Post Ipo Debt· $800M
2021-01-22IPO
Leadership Team
Martim Schnack
VP, IT Enablement
Recent News
2026-01-17
DBusiness Magazine
2026-01-16
Crowdfund Insider
2026-01-16
Company data provided by crunchbase