Atkore · 3 hours ago
Customer Service Account Manager II
Fort Worth, Texas, United States
Full-time
Onsite
Mid, Senior Level
$44K/yr - $61K/yr
5+ years expAtkore is a leading provider of electrical, safety and infrastructure solutions, focused on serving customers and building better together. They are seeking a Customer Service Account Manager II to manage the order process, drive on-time delivery, and improve customer experience across the company.
IndustrialIndustrial ManufacturingManufacturing
Responsibilities
Handle all aspects of customer service, including entering, tracking, and invoicing orders and releasing material for shipment
Heavy communication (via email and telephone) with sales agents to handle all orders, inquiries, and follow up in a prompt and professional manner
Communicate and coordinate with cross functional departments such as demand planning, pricing, traffic, quality, and accounts receivable to improve on time delivery
Manage Regional Territory and agent standard processes to improve the customer experience
Manage and report out on relevant KPIs related to your territory
Review traffic reports for their territory
Assist Manager with Month End Closing
Assist with Desk Coverage
Qualification
Required
5+ years of experience in a sales or customer facing role
1+ years of customer service experience in the lean manufacturing space
Experience working directly with CRM software required
High School diploma or equivalent certificate required
Strong Microsoft Office Suite skills (Office, Word, Excel & Power Point)
Excellent oral and written communication skills
Ability to work independently and/or with little supervision in a team environment
Proven ability to build strong relationships with customers
Strong problem-solving skills
Preferred
Experience in lean manufacturing or business system-based company is preferred
Bachelor's degree preferred
Experience with JD Edwards and Salesforce.com is a plus
Benefits
Medical, vision, and dental insurance
Life insurance
Short-term and long-term disability insurance
401k
Paid Time Off
Paid holidays
Any leave required under federal, state, or local law
Company
Atkore
Atkore is a leading manufacturer of electrical products for commercial, industrial, data center, telecommunications, and solar applications.
5001-10000 employees
H1B Sponsorship
Atkore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (7)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Bill Waltz
President and CEO
David Johnson
Chief Financial Officer
Recent News
2025-10-06
2025-09-30
2025-09-29
Company data provided by crunchbase