BNY · 1 day ago
Vice President, Client Service Management
Boston, MA
Full-time
Onsite
Mid, Senior Level
$68K/yr - $120K/yr
7+ years expBNY is a leading global financial services company influencing nearly 20% of the world’s investible assets. The Vice President, Client Service Management will develop client relationships, deliver exceptional service, and drive continuous improvement in service delivery.
Financial Services
Responsibilities
Develop a deep understanding of our client’s business, operating model and technology strategy
Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
Act as the central point of escalation across Operations, Technology and service delivery
Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
Facilitate communication across our clients’ organization (e.g., industry news, regulatory and BNY change, product evolution)
Maintain a culture of continuous service improvement across all products and services
Monitor service quality, product performance, and overall client experience with a view to proactively anticipate potential issues and opportunities
Deliver operational analytics, insights, and transparency into service performance
Guide service evolution based on client requirements and changing operating model
Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future
Qualification
Required
Proven experience working with large, complex client accounts and resolving critical, non-routine client issues
Acquire deep knowledge of products and services across multiple lines of business and geographies
Excellent communication skills and the ability to build and maintain relationships with senior client and business leaders
Bachelor's degree or the equivalent combination of education and experience is required
Preferred
7-10 years minimum related work experience preferred
Experience in an operational area and/or client services preferred
Proven ability to resolve complex or non-routine client issues or inquiries and contribute to business development efforts
Benefits
Generous paid leaves, including paid volunteer time
Access to flexible global resources and tools for your life’s journey
Focus on your health
Foster your personal resilience
Reach your financial goals
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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