Onsite Desktop/End User Support Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

F2Onsite · 2 hours ago

Onsite Desktop/End User Support Technician

positionSaline, MI
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

F2Onsite is a company that provides technology-based support services, and they are seeking a Desktop Support Technician. The role involves troubleshooting and repairing technology products in an end-user environment, providing desk-side support, and ensuring high customer service satisfaction levels.

Cyber SecurityDeliveryInformation TechnologyPoint of SaleProject Management
check
Growth Opportunities

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
Perform Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures
Other duties or certifications may be assigned to meet business needs

Qualification

A+ certificationOEM CertificationsITIL methodologiesDesktop supportCustomer service skillsCommunication skillsInterpersonal skills

Required

Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair kit

Preferred

A+ certification is desired

Company

F2Onsite

twittertwittertwitter
company-logo
F2OnSite specializes in providing cybersecurity, POS, data migration, computer installations, projects and delivery management services.
dateFounded in 2007
location
Plano, Texas, USA
people-size201-500 employees
web-link
https://www.f2onsite.com/

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Ken Bowser
Director - Business Development Project Services
linkedin

Recent News

EIN Presswire
Brenna Skipper becomes F2OnSite's Vice President of Sales & Client Engagement
2025-12-24
EIN Presswire
Brenna Skipper becomes F2OnSite's Vice President of Sales & Client Enagement
2025-12-22
EIN Presswire
F2OnSite Promotes Ken Bowser to Associate Vice President of Strategic Accounts
2025-12-19
Company data provided by crunchbase