PingPong Payments · 19 hours ago
Customer Success Specialist
United States
Full-time
Remote
Entry Level
$65K/yr - $95K/yr
1+ years expPingPong Payments is a leading cross-border payments platform on a mission to simplify global trade for businesses. The Customer Success Specialist will deliver high-quality support to eCommerce customers, acting as their primary contact for onboarding and operational queries while helping them navigate payments and compliance requirements.
E-CommerceFinancial ServicesFinTechMarketplacePayments
Hiring Manager
Jessica Read
Responsibilities
Provide high-quality customer support and onboarding for a portfolio of SMB eCommerce customers
Act as the primary point of contact for day-to-day operational queries, including account setup, payouts, platform functionality, and general product usage
Manage a high volume of inbound requests across support channels while meeting defined SLAs and quality standards
Support customers through KYC/KYB, ongoing due diligence, and compliance-related requests in line with internal policies
Troubleshoot issues, handle bug reports, and coordinate with internal teams to drive timely resolution
Identify recurring issues and contribute to improvements in processes, documentation, and customer education
Build strong customer relationships and, over time, identify opportunities to increase product adoption, retention, and customer lifetime value
Stay up to date on product enhancements and proactively educate customers on new features and capabilities
Qualification
Required
Bachelor's degree in Business, Technology, or a related field (or equivalent practical experience)
1–3 years of experience in customer support, customer success, or account management, preferably within a software, fintech, or payments environment
Strong interest in payments, financial services, FX, or SaaS platforms
Ability to explain technical or operational concepts clearly to non-technical customers
Strong organisational skills with attention to detail and the ability to follow defined processes in a regulated environment
Comfortable working with CRM and support tools (e.g. Zendesk, or similar platforms)
A Customer-focused, proactive, and motivated by solving problems
Comfortable working in a fast-paced, high-volume environment
Organised, analytical, and detail-oriented, with a strong sense of ownership
Able to manage multiple priorities and adapt as business needs evolve
Confident working with cross-functional teams and stakeholders at different levels
Calm under pressure and focused on delivering solutions
Curious and eager to learn, with a desire to grow into a broader Customer Success role over time
Strong written and verbal communication skills
Fluent in English, both written and spoken
Benefits
Additional compensation, including bonus, equity, and a comprehensive benefits package.
Company
PingPong Payments
PingPong is a global leader in cross-border payments, making it easier to send, manage, and receive money faster worldwide.
1001-5000 employees
H1B Sponsorship
PingPong Payments has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (5)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$122MKey Investors
SinowisdomCICC
2019-03-01Series D
2018-09-20Series C· $102M
2018-03-22Series B· $20M
Leadership Team
Yu Chen
Founder and CEO
David Messenger
Chief Executive Officer for International Business
Recent News
Fintech News Malaysia
2025-09-24
Company data provided by crunchbase