Pinnacle Fertility · 16 hours ago
Financial Counselor Director
Scottsdale, AZ 85260, USA
Full-time
Onsite
Lead/Staff, Director/Executive
$100K/yr - $120K/yr
5+ years expPinnacle Fertility is a healthcare organization focused on providing fertility services, and they are seeking a Financial Counselor Director to oversee the financial counseling function within the network. This role involves leading a team of Financial Counselors, ensuring patients understand their financial responsibilities, and optimizing financial workflows to enhance patient experience and clinic performance.
Health Care
Responsibilities
Provide leadership, direction, and day-to-day oversight of the Financial Counseling team
Ensure patients receive clear, accurate, and compassionate financial education regarding treatment plans, insurance coverage, self-pay options, and payment expectations
Oversee insurance verification, benefits interpretation, authorizations, and financial clearance processes
Establish and maintain standardized financial counseling workflows, policies, and procedures to ensure consistency and compliance
Partner with clinic leadership, billing, and revenue cycle teams to optimize financial performance and reduce denials and patient confusion
Monitor and manage team performance using key performance indicators (KPIs) related to collections, conversion rates, patient satisfaction, and financial clearance timelines
Implement financial incentive pay for performance program to drive improved patient experience and achievement of KPIs
Identify opportunities for process improvement and implement best practices to enhance efficiency and patient experience
Support complex financial cases and escalations, serving as a subject matter expert for insurance and fertility-specific coverage
Train, coach, and develop Financial Counselors, fostering a high-performing, patient-centered team culture
Ensure compliance with payer requirements, regulatory standards, and internal policies
Prepare reports and provide insights to leadership on financial counseling operations and trends
Perform other duties and special projects as assigned
Qualification
Required
Bachelor's degree required; degree in healthcare administration, finance, or related field preferred
Minimum of 5 years of experience in healthcare financial counseling, revenue cycle, or patient financial services
At least 2–3 years of people leadership or management experience required
Strong knowledge of insurance benefits, authorizations, and patient financial responsibility, preferably in fertility or specialty healthcare
Proven ability to lead teams, manage performance, and drive process improvement
Excellent communication, analytical, and organizational skills
Ability to balance patient advocacy with financial and operational goals
Preferred
Degree in healthcare administration, finance, or related field preferred
Fertility or reproductive healthcare experience strongly preferred
Benefits
Comprehensive healthcare, dental, life, and vision insurance.
Generous paid time off (PTO)
Paid holidays
Retirement savings program
Company
Pinnacle Fertility
Pinnacle Fertility is a physician-centric fertility care platform.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Beth Zoneraich
Chief Executive Officer
Danielle Kaczmarek-Birk
Assistant CBO Manager
Recent News
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