Caesars Entertainment · 15 hours ago
Slot Technician
Pompano Beach, FL
Full-time
Onsite
New Grad, Entry LevelCaesars Entertainment is the largest casino-entertainment company in the U.S., and they are seeking a Slot Technician to maintain and repair slot machines while providing excellent customer service. The role involves troubleshooting issues, verifying jackpots, and ensuring a clean and welcoming environment for guests.
Food and Beverage
Responsibilities
Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful
Circulates throughout the slot floor, maintaining visibility for guests
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back
Observe all activity within assigned area, offering assistance and instruction on machine functions and payouts to slot players
Knows the various types of slot machines
Troubleshoots and repairs minor problems at the machine. Documents those repairs unable to fix at machine level with Slot Dispatch
Prepares slot payoff requests up to $5,000.00 and tax forms for jackpots, obtaining verification and payment as appropriate, in a manner consistent with company SOPs
Verifies jackpots to be paid and ensures they are paid accurately
Replenish slot machine e-tickets when necessary and redeem e-tickets for guests
Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary
Maintain monetary and paperwork accuracy and efficiency within department/property standards
Provides information to guests, such as how to play various gaming machines, how to use Isle Play, and general information about the casino, marketing events, and games offered
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships
Keeps Management informed of any problems and issues
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Line up slot chairs by the machines in the assigned areas
Perform other duties as assigned or reasonably requested by any member of management
Ensure at all times operating principles are being adhered to: Clean – Keep all areas clean and pristine; Safe – Follow all safety policies and procedures; Friendly – Use customer courtesy skills of Family Style Service to provide superior guest service; Fun – Be interactive with all internal and external guests while maintaining professional standards
Qualification
Required
Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License
Must be at least 21 years of age
Three (3) years of tax returns required
Experience: A high school diploma or GED equivalent is preferred
Knowledge of principles and processes for providing customer and personal services
Knowledge of gaming laws and regulations
Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action
Required to walk and stand for entire shift
Use hands to finger, handle, or feel objects, tools or controls
Reach with hands and arms
Talk and hear
Lift up to 50 pounds
Frequently bend, crouch, or stoop
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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