USAA · 3 hours ago
Instructional Designer Senior – P&C Claims Contact Center
Tampa Campus
Full-time
Onsite
Mid, Senior Level
$85K/yr - $158K/yr
6+ years expUSAA is dedicated to empowering its members to achieve financial security through exceptional service. The Instructional Designer Senior will partner with business leaders to gather learning requirements and develop learning curriculum aimed at improving employee performance.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Develops and implements strategic design initiatives and learning experiences that advance business goals while enhancing learning effectiveness and efficiencies
Ensures alignment with L&D objectives, business strategy, and our USAA mission
Collaborates with cross-functional teams while acting as liaison between the Design team and stakeholders to ensure timely delivery and adherence to project goals
Completes peer to peer reviews to ensure consistency, quality, and appropriate use of course content guidelines
Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements
Develops and maintains strong relationships with third-party vendor acting as the main point of contact for content management and enhancement related matters
Synthesizes analyses, identifies root cause(s), and provides recommendations that influence business solutions
Serves as a mentor and coach to peers and team members for assigned area of responsibility
Sets routines with software/service vendors to optimize third party tools for design
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
6 years progressive work experience in complex instructional design projects to include advanced knowledge and application of instructional design methodologies and multi-media development tools
Advanced skills in instructional design methodologies with the ability to successfully translate these methodologies to the team
Demonstrated strong organizational skills, project management skills, multi-tasking, and project flexibility
Ability to use communication and collaboration skills and instructional design technologies effectively to navigate the training environment
Advanced knowledge and experience with instructional authoring tools (i.e., Articulate Storyline 360) and other learning technologies
Preferred
Experience with auto or property claims handling or content design for auto or property claims
4 years of experience with Learning Management Systems, curating content, and strategies for learner engagement
4 years of experience creating and delivering multi-level learning assessments with a deep understanding of assessment methodologies (e.g., Kirkpatrick's Levels of Evaluation, Bloom's Taxonomy)
Exceptional communication, collaboration, and influencing skills, with a proven track record of successfully navigating complex organizational dynamics and building consensus across diverse stakeholder groups. Ability to present data-driven recommendations to senior leadership and secure buy-in for strategic learning initiatives
Proven ability to design and implement scalable and sustainable learning solutions that align with organizational strategic objectives and drive significant and measurable business impact
Exceptional stakeholder management and business consultation skills, with a proven ability to conduct thorough needs assessments, translate business requirements into effective learning solutions, and build strong relationships with stakeholders at all levels of the organization
Experience working in a fast-paced Agile learning organization
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
24-7 Press Release Newswire
2026-01-11
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