University of Maryland Medical System · 5 hours ago
Ambulatory Practice Coordinator I, Infusion Services
Baltimore, MD
Full-time
Onsite
Mid Level
$17.51/hr - $25.99/hr
3+ years expUniversity of Maryland Medical System is a nationally recognized academic medical center, known for its commitment to patient care and nursing excellence. The Ambulatory Practice Coordinator I role involves scheduling, patient registration, and coordination of care, ensuring smooth administrative operations within the infusion services department.
Hospital & Health Care
Responsibilities
Assists in patient care coordination such as scheduling of appointments for practice visits and treatment in accordance with the physicians’ schedules while adhering to practice and UMMS policies and procedures
Schedules outpatient tests and procedures as required
Patient registration responsibilities such as entering and verification of patient demographics and insurance information. Obtaining appropriate referrals and authorizations as needed. Accurately documenting of such within the EMR system
Creating, preparing, and coordination of outgoing referrals
Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate
Preparing after visit summaries, informing patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information
Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking
Ability to multitask within a fast-paced environment while maintaining professionalism, flexibility, and an organized work environment
Assists with office supply tracking and ordering
Utilizing multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system
Review and reconciliation of EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival
Serves as a mentor and preceptor for Ambulatory Practice Coordinators I and II
Assists in the hiring of APC I and II, as well as call center and referral coordinator staff for clinic
Collaborates with interdisciplinary leadership teams to provide recommendations as appropriate related to administrative workflows. Acts as a liaison between practice and CBO for any issues related to revenue cycle or patient work queues. Any urgent issues shall be escalated appropriately
Leads and participates in quality improvement initiatives, practice projects, and department meeting
Assists Senior Ambulatory Coordinator II, Business Supervisors or practice leadership as needed
Supports clinic management with ordering clinical and clerical supplies, were applicable while being mindful of office budget
Actively assists patients with MyPortfolio engagement and education
Create, maintain, and update provider clinical master templates in EMR. Makes recommendations to clinical management to update provider templates to improve patient access and template levelling
Assists with denial reconciliation as requested
Identifies IT related issues when staff have problems with PCs, printers, and label makers. Assists with ticket submission when appropriate
Requests service when needed for equipment
Works with practice staff and leadership to resolve problems
Assists practice leadership with performance management of staff
EMR Super User
Participates within councils and committees
Collaborates with multiple finance departments for price estimates related to patient care
Qualification
Required
High School Diploma or equivalent (GED) is required
Minimum of three years of general clerical and/or administrative experience required
Two years of experience in a healthcare setting, preferably in a practice office
Knowledge of health insurance plans including Medicare and Medical Assistance required
Proficiency with computers is required
Proficiency with registration and scheduling and call center software required
Preferred
One years of leadership experience preferred
Electronic Health, EPIC experience preferred
Smartsheet experience preferred
Data entry, Invoicing and Billing experience preferred
Medical Assistant Certification preferred
Demonstrated knowledge of various insurance coverage (i.e. Medicaid, HMOs) including UMMS insurance partners preferred
Company
University of Maryland Medical System
The University of Maryland Medical System (UMMS) was created in 1984 when the state-owned University Hospital became a private, nonprofit organization.
10001+ employees
H1B Sponsorship
University of Maryland Medical System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (15)
2023 (18)
2022 (9)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kenneth Kozel
President and CEO
Hank Franey
Executive Vice President and CFO
Recent News
2023-06-30
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