Ashley Global Retail · 4 hours ago
Global Services Tech II
Leesport, Pennsylvania, United States
Full-time
Onsite
Mid Level
3+ years expAshley Global Retail is seeking a Global Services Tech II to provide independent technical support for enterprise-wide systems across various operations. The role involves advanced troubleshooting, system management, and documentation while ensuring effective communication and customer service excellence.
E-CommerceFurnitureLifestyleRetail
Responsibilities
Manage IT ticketing system for hardware/software issues
Support multi-platform environments (Windows, Apple, Linux)
Configure and troubleshoot mobile devices and scanners
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Network cable installation and maintenance
Desktop/laptop/tablet imaging and deployment
Software installation and configuration
Asset and inventory tracking
Network infrastructure support
Vendor liaison and coordination
Maintain knowledge base documentation
Implement process improvements
Follow escalation procedures
Monitor warranty periods
Track IT assets
Qualification
Required
Associate degree in Computer Science/Information Systems or equivalent experience
3+ years endpoint technical support experience
CompTIA A+
CompTIA Network+
ITIL Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Apple Certified Support Professional (ACSP)
Windows/Mac OS troubleshooting
Network infrastructure support
Hardware diagnostics
Mobile device management
Printer system maintenance
Strong communication abilities
Problem-solving expertise
Time management
Documentation proficiency
Customer service focus
Team collaboration
Occasional domestic travel
Flexible schedule availability
ITIL process knowledge
Continuous improvement mindset
Multi-project management ability
Company
Ashley Global Retail
Who We Are: Ashley is the largest furniture store brand in North America—a distinction we’ve held since 2005.
10001+ employees
H1B Sponsorship
Ashley Global Retail has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Caitlin Carnahan
Marketing Manager, Brand Partnerships
Christopher Wantlin
Chief Retail Officer
Recent News
Furniture Today
2025-04-15
Company data provided by crunchbase