Chime · 2 hours ago
Reporting & Insights Analyst, Operations & Member Experience
United States
Full-time
Remote
Mid, Senior Level
$138K/yr - $190K/yr
3+ years expChime is a financial technology company dedicated to helping individuals achieve financial progress. The Reporting & Insights Analyst will be responsible for building data infrastructure, developing reporting and dashboards, and providing actionable insights to enhance the member experience and support operational needs.
BankingFinancial ServicesFinTechMobile Apps
Responsibilities
Develop global reporting and dashboarding to keep a pulse on Chime’s support and operations. The reporting and dashboards will be used by all employees in the organization, from operations and member experience leadership to the front-line leaders of thousands of support agents globally
Support weekly/monthly business reviews by working with the rest of Reporting & Insights team as well as business partners on updating the scorecards
Develop, produce and iterate on the standardized suite of reporting
Synthesize data and build consensus by clearly communicating and presenting data-driven information. Ensure that other Chime organizations and external BPO partners understand the methodologies of our metrics
Collaborate with other analysts, subject matter experts, and decision-makers to develop data-driven insights to improve the overall member experience
Achieve scale and efficiency by finding opportunities for internal execution and operational excellence functions and coming up with innovative data-driven solutions
Regularly communicate associated outcomes and insights to various team members at all levels, including senior management to help guide strategic decisions for improvement
Qualification
Required
A bachelor's degree in the quantitative analytics field with 3+ years work experience or 5+ years equivalent experience working in reporting, business intelligence, analytics, or a similar role
Operational experience building intuitive and impactful dashboards and data visualizations that drive business decisions (using Looker, Tableau, etc.)
The ability to code complex queries and experience using SQL
Experience structuring unstructured data sets at a large-scale
Strong organization & project management skills - Ability to structure a project from idea to design/prototype to implementation
Strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences
Excellent teamwork skills and desire to help others learn
Preferred
BPO operations background preferred but not required
Benefits
401k match
Great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
Company
Chime
Chime is a financial technology company that offers mobile banking services.
1001-5000 employees
H1B Sponsorship
Chime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.77BKey Investors
Sequoia Capital Global EquitiesDST GlobalMenlo Ventures
2025-06-12IPO
2025-03-01Debt Financing· $475M
2023-07-28Secondary Market
Leadership Team
Chris Britt
Founder and CEO
Ryan King
Co-Founder
Recent News
2026-01-20
Venture Capital Journal
2026-01-14
VC News Daily
2026-01-14
Company data provided by crunchbase