Cypress HCM · 9 hours ago
Sr. Customer Success Manager
New York, NY
Contract
Onsite
Senior Level, Lead/Staff
$100/hr - $105.63/hr
10+ years expCypress HCM is looking for a Senior Customer Success Manager to join Adobe's Customer Strategy & Success team. This role focuses on driving adoption of Adobe’s Digital Media Emerging Solutions for top Enterprise customers, collaborating closely with various internal stakeholders to enhance customer experience and streamline workflows.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Act as the main point of contact throughout the customer post-sales lifecycle, define measurable success plans with clear outcomes and ensure cohesive communication across internal and customer audiences at all levels
Collaborate with senior-level account stakeholders to efficiently implement the customer's strategy and roadmap
Find opportunities for Adobe emerging solutions to streamline workflows, enhance creativity, and improve productivity
Partner with Strategic Development to develop targeted adoption strategies and drive active user engagement within customer organizations
Deliver an exceptional customer experience through proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to meet customer business goals
Foster innovation and thought leadership by sharing resources and new ways your customers can use Adobe solutions to accelerate and advance their creative process
Identify Customer risk, and work with Adobe ecosystem team to create and execute on risk mitigation and “get well” plans
Serve as the voice of the customer internally at Adobe – sharing strategic use cases, process improvements, and asks back into the internal ecosystem
Qualification
Required
Bachelor's Degree and/or relevant work experience
10+ years of related customer-facing experience in technology success or services (Customer Success, Consulting, Business Development, etc.) Design/creative industry experience a plus
Shown effectiveness in handling a portfolio of large, complex, and strategic enterprise customer accounts at a senior level
Deep understanding of the challenges and opportunities faced by enterprise visual communicators
Proficiency in synthesizing complex business requirements into accessible and effective solutions using Adobe Express and Firefly
Exceptional interpersonal, presentation, and communication skills, both verbal and written
Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners
Existing knowledge of software in digital marketing and/or digital media space
Expert at program management within large organizations, helping to inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions, presentations, meetings, and workshops
Flexibility to travel (approx. 20%)
Company
Cypress HCM
Cypress HCM is a staffing and recruiting company providing technology and creative recruiting solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Lillig
CEO
Philip Oommen
CFO
Company data provided by crunchbase