Ivanti · 2 hours ago
Scale Customer Success Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expIvanti is a company focused on elevating human potential through technology management and automation. The Scale Customer Success Manager will play a crucial role in ensuring maximum value for scale customers, delivering strategic engagements, and driving metrics such as Net Revenue Retention (NRR) and customer satisfaction.
IT InfrastructureIT ManagementSoftware
Responsibilities
Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal
Attend customer meetings as a trusted advisor to help drive continued value of our products and services, supporting our NRR
Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth
Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables
Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments
Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment
In targeted cases, work with the sales and marketing team to build customer references and develop case studies
Collaborate with the extended team, including the field Success teams, to maintain best practices, as well as customer support content, with the help of the advantage team
Qualification
Required
2-3 years of experience in account management and/or customer success
Strong verbal and written communication
Analytical and process-oriented mindset
Comfortable working across multiple departments in a deadline-driven environment
Active team player, self-starter, and multitasker who can quickly adjust priorities
Ability to learn fast, shift directions, and work collaboratively on a highly effective team
Knowledge of Salesforce, business intelligence and project management tools
Benefits
Friendly flexible working model: Empower excellence whether you’re at home or in the office and support work-life balance.
Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family.
Learning & development: Grow your skills with access to best-in-class learning tools and programs.
Company
Ivanti
Ivanti automates IT and Security Operations to discover, manage, secure and service from cloud to edge.
1001-5000 employees
H1B Sponsorship
Ivanti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (17)
2023 (12)
2022 (33)
2021 (20)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Charlesbank Capital PartnersTA Associates
2025-04-22Debt Financing· $350M
2021-03-09Private Equity
2020-08-13Private Equity
Leadership Team
Andrew Souter
Area Vice President APAC PreSales
Kelly Ungs
VP Alliances and Channels
Recent News
2025-12-25
Company data provided by crunchbase