Coforge · 3 hours ago
Call Center Representative
South Charleston, WV
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expCoforge is seeking a Call Center Representative to join their team in South Charleston, West Virginia. The role involves promoting and retaining products and services while delivering excellent customer service over the phone.
Artificial Intelligence (AI)Software
Hiring Manager
Shabnam Shaikh
Responsibilities
Promote and retain products and services
Experience in customer retention or sales
Prior experience in a call center environment is required
Deliver excellent customer service over the phone
Negotiate and process save/service order requests from customers
Interact with customers patiently, tactfully, and efficiently
Clearly explain applicable fees and adjustments to customers
Offer product and service options tailored to customer needs
Demonstrate active listening skills
Follow structured call flows to enhance the customer experience
Qualification
Required
1 year of experience
Experience in customer retention or sales
Prior experience in a call center environment
Deliver excellent customer service over the phone
Negotiate and process save/service order requests from customers
Interact with customers patiently, tactfully, and efficiently
Clearly explain applicable fees and adjustments to customers
Offer product and service options tailored to customer needs
Demonstrate active listening skills
Follow structured call flows to enhance the customer experience
Company
Coforge
Coforge is a IT solutions organization, servicing customers in North America, Europe, Asia and Australia.
10001+ employees
H1B Sponsorship
Coforge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (368)
2024 (292)
2023 (325)
2022 (43)
Funding
Current Stage
Public CompanyTotal Funding
$489.46MKey Investors
BPEA EQT
2023-05-02Post Ipo Secondary· $108.46M
2019-04-06Post Ipo Equity· $381M
2004-08-30IPO
Leadership Team
Sudhir Singh
CEO and Executive Director
Manish Hermajani
Senior Vice President, Head of Investor Relations
Recent News
Business Standard India
2026-01-18
Business Standard India
2026-01-05
2026-01-05
Company data provided by crunchbase