ServiceNow · 8 hours ago
Principal Software Engineer - AI/ML
Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States
Full-time
Onsite
Lead/Staff
$218K/yr - $381K/yr
10+ years expServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The Principal Software Engineer - AI/ML will design and develop conversational AI agents and intelligent search capabilities, contributing to agentic systems that automate tasks and enhance productivity across various domains.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Design and develop conversational AI agents that guide users through complex workflows like change management, onboarding, and incident triage
Build intelligent search capabilities using LLMs to deliver context-aware results
Contribute to agentic systems that automate browser and voice-based tasks without APIs
Collaborate with cross-functional teams to deliver scalable, secure, and high-performance AI solutions
Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users
Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
Contribute to the design and implementation of new products and features while also enhancing the existing product suite
Be a mentor for colleagues and help promote knowledge-sharing
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Passion for software development, problem solving, coaching and mentoring other software engineers
High energy and an aptitude for learning new technologies
10+ years of experience in designing & implementing user experience and server-side application frameworks
Exceptional Java and JavaScript skills
Deep knowledge and experience with declarative meta-data driven frameworks for enterprise applications
Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies
Knowledge of web user interface unit testing, profiling, and code tuning
Exceptional problem- solving skills
Self-starter with a quick learning curve
Strong written and verbal communication
Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
Understanding software quality principles including reliability, observability, and production readiness
Ability to troubleshoot complex systems and optimize performance across the stack
Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Motley Fool
2026-01-22
The Digital Leash: What dog law teaches us about agentic AI liability | CIO
2026-01-22
Company data provided by crunchbase