SGF Global · 14 hours ago
Professional - Customer Service Representative
Huntersville, NC, United States
Full-time
Hybrid
New Grad, Entry LevelSGF Global is an integrated talent solutions provider, and they are seeking a motivated and enthusiastic Customer Care Specialist to join their team in the consumer products industry. In this role, you will contribute to managing contact points through various streams, ensuring customer satisfaction, and supporting post-order issues.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Understand Amerock’s channels and our omnichannel strategy
Uphold outstanding customer relationship standards through call quality and problem solving
Responsible for customer account order management, report preparation, and sales/supply chain support functions for assigned accounts
Provide support to customers seeking help with post-order issues such as returns, replacements, refunds, delivery status, and back-order inquiries
Resolve customer concerns including proper escalation channels
Proactively communicate potential service issues to customers and internal personnel
Identify trends or inefficiencies requiring collaboration with all internal teams to root cause issues and develop process changes
Manage the order management life cycle for any assigned Key Accounts and Channels
Maintain and manage backlogs, orders on hold and follow up to clear pricing/cross reference issues
Maintain first level troubleshooting of inbound/outbound EDI transactions for purchase orders, order acknowledgements, and advance shipping notifications (ASNs)
Qualification
Required
4-year college degree or equivalent combination of education/work experience
Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively
Ability to navigate seamlessly between multiple client interactions and internal systems
Strong phone etiquette, verbal and written communication, active listening, and professional business skill sets
Preferred
Experience with SAP SD and EDI preferred
Consumer Products Industry Experience a plus
Benefits
Hybrid work schedule available with in-office presence required Tuesday - Thursday, and the option to work from home Mondays & Fridays.
Work hours: 8am-5pm with a 1-hour unpaid lunch.
Company
SGF Global
SGF Global is a staffing and recruiting company providing payroll, training, managed services, and recruitment solutions.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mauricio Sion
Director
Company data provided by crunchbase