Insight Global · 1 day ago
Member Support Representative
United States
Full-time
Remote
Entry Level
$17/hr - $18/hr
1+ years expInsight Global is seeking a Remote Member Support Representative for a client that is one of the largest telehealth networks of registered dietitians in the country. In this role, you will assist members by rescheduling appointments, answering questions, and providing support to enhance their health journey through tele-nutrition.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Leo Tornabene
Responsibilities
Answer inbound calls from members and address any support questions they have
Handle 60-70 tickets per day
Reschedule and schedule appointments for members when requested on the call
"Upsell" by scheduling packages of visits while members are on the phone
Accept calls from Registered Dietitians at the end of their appointments to assist the member they just met with in setting up their next appointment
Assist Registered Dietitians with scheduling and rescheduling members as needed
Address any questions or concerns that members may have about tele-nutrition
Qualification
Required
All candidates must have reliable personal computer or laptop running Windows 11 with at least 8GB of RAM OR the MacOS 12.7.4 or higher (no Chromebooks allowed)
1+ year of experience working in a high-volume inbound customer or member support role with the ability to be on the phones all day
Experience handling sensitive and confidential information in regulated industries such as healthcare, telecommunications, or financial services
Excellent communication skills via phone, email, and chat with the ability to connect with individuals from diverse backgrounds
Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities
Adaptable to change - thrives in a fast-moving, start-up environment
Experience with complex problem solving or analytical thinking
Dedicated work from home space that supports secure handling of sensitive information in accordance with company policies and applicable regulations
Preferred
Tier 2 technical support or specialized technical support experience
Bilingual in Spanish, Farsi, Arabic, or Vietnamese
Experience with Zendesk
Experience with Slack
Proficient in Google Suite applications
Benefits
Medical, dental, and vision insurance
HSA
FSA
DCFSA account options
401k retirement account access with employer matching
Paid sick leave
Other paid time off as provided by applicable law
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase