UNICON - The International University Consortium for Executive Education · 1 day ago
UNC Kenan Flagler Business School: Senior Program Manager
Chapel Hill, NC
Full-time
Onsite
Senior Level
5+ years expUNC Kenan Flagler Business School is a leader in executive education, and they are seeking a Senior Program Manager to oversee the delivery of custom learning and development programs. This role involves managing program teams, ensuring high-quality client engagement, and driving operational excellence across various program modalities.
Non Profit
Responsibilities
Lead, mentor, and support a team of Program Managers while ensuring high-quality delivery of a particular subset of Executive Development client programs through multiple modalities (on campus, off-site, virtual, or hybrid)
Oversee your program team’s client program deliveries to drive the highest level of customer service across all areas
Develop and implement training programs to enhance the operational skills and capabilities of your program team
Maintain and enhance relationships with clients and participants to ensure operational excellence and client satisfaction while also addressing client concerns and operational challenges promptly
Coordinate with program faculty and Program Directors to drive the planning process before, after and during program deliveries
Work closely with Program Directors to develop and refine operational strategies to enhance program delivery efficiency
Prepare materials for needs analysis, high-level design, detail design and program walkthrough meetings
Lead program participant follow-up processes and develop program websites for use in distributing logistical information and materials
Ensure program operations tie into the overall content by understanding the program objectives and expected program outcomes across the program portfolio
Identify and implement process improvements to increase the efficiency and effectiveness of program deliveries
Standardize best practices across the team to ensure consistency in operational activities and further share and manage alignment of those practices across other program portfolios
Oversee financials for your program team, managing accounts payables and receivables, and tracking program expenses to stay within an established budget
Contract and negotiate with appropriate suppliers to obtain meeting space, lodging, meals, and program materials
Collaborate with Program Directors to prepare evaluation data for annual client/portfolio reviews for senior management
Demonstrate effective internal communication, accountability and confidentiality with colleagues, vendors, and partners
Facilitate communication and collaboration with internal teams (including Finance, Program Operations, and Program Directors), external stakeholders, and the client to ensure transparency and alignment on portfolio activities to ensure cohesive program delivery from an operational standpoint
Facilitate special projects as assigned and fill in for your program delivery team in the classroom as needed
Qualification
Required
Undergraduate degree
Five years of program/project management experience, or equivalent experience in a related area
Three years of direct management experience with a proven track record of team growth and sustainability
Strong project management skills
Strong strategic thinking skills
Strong financial management skills
Strong organizational communication skills
Strong decision making skills
Strong prioritization focused on program needs
Team collaboration on behalf of the program delivery function
Adaptability to changing priorities
Ability to thrive in an ambiguous environment
Strong command of Microsoft Word, Excel, and PowerPoint
Preferred
Experience in event management
Experience in corporate customer service
Experience with virtual learning platforms
Experience in training and development
Experience in financial tracking
Experience with Salesforce
Experience with project management software, specifically Asana
Benefits
Group health, dental and vision plans
401(k) retirement plan with employer match
Life & disability insurance provided and funded by the LLC
Paid holidays and time-off
Paid parental leave
Professional development opportunities
Company
UNICON - The International University Consortium for Executive Education
Who We are and What We Do UNICON is a global consortium of business-school-based executive education organizations.
2-10 employees
H1B Sponsorship
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Funding
Current Stage
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