Canon Financial Services, Inc. · 1 hour ago
Client Service II Representative- Device Maintenance
US-NY-New York
Full-time
Onsite
Entry Level
$17.20/hr - $23.37/hr
1+ years expCanon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. They are seeking a Client Service II Representative to oversee site operations, manage responsibilities within the team, and ensure customer satisfaction through the maintenance of reprographic equipment.
BankingFinancial Services
No H1B
Responsibilities
Promptly informs supervisor of potential problems or customer concerns
Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal
Strong focus on providing good customer service
Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded
Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements
Responsible for communicating and training team in changes to workflow or procedure
Oversees and manages daily and monthly records on service activity
Effectively communicates with the client and staff
Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity
Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location
Attends cross-functional trainings to ensure ability to provide coverage when short-staffed
Site responsibility and location of coverage may change based on client and/or division needs
Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location
Follows daily, established maintenance processes and procedures
Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper
Evaluates equipment issues and notifies service department if unable to resolve
Delivers paper
Assists end-users in basic functionality of equipment
Records meter reads
Maintains service activity reports
Monitors supplies and restocks inventory
Qualification
Required
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience
Basic computer skills/technical knowledge
Ability to lift up to 50lbs
Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties
Ability to work OT as needed
Ability to multitask and prioritize in order to meet deadlines
Good customer service and communication skills
Ability to work with minimal supervision
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
Benefits
Employee referral bonus
Employee discounts
"Dress for Your Day" attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Medical
Dental
Vision
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation
And much more
Company
Canon Financial Services, Inc.
Canon Financial Services, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sam Yoshida
Chair & CEO
Melinda Ibarrondo, SHRM-CP, PHR
Strategic Human Resources Business Partner
Recent News
2023-03-29
Company data provided by crunchbase