Performance Foodservice · 18 hours ago
Customer Service Lead
Fairfield, OH
Full-time
Onsite
Entry, Mid Level
1+ years expPerformance Foodservice is a company that supports America’s food distribution system, and they are seeking a Customer Service Lead to oversee the customer service team. The role involves ensuring customer satisfaction, solving complex problems, and training new representatives while maintaining professional communication with customers and vendors.
Food and Beverage
Responsibilities
Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed
Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions
Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings
Develop spreadsheet reports as requested by the Manager, Customer Service
Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications
Administrative support such as typing documents for sales department
Performs other related duties as assigned
Qualification
Required
High School Diploma/GED or Equivalent Experience
1 - 2 Years experience customer service, call center and / or related area
Benefits
Day 1 Health & Wellness Benefits
Employee Stock Purchase Plan
401K Employer Matching
Education Assistance
Paid Time Off
And much more
Company
Performance Foodservice
See the Performance Foodservice difference
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Grosheider, CMA, CTP, MBA
Vice President of Finance, CFO for North Texas
Jeremy Werth
CFO / VP of Finance
Recent News
2025-06-07
LFN-PREMIUM-Network – Law Firm Newswire
2025-06-06
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