Pro Outdoor · 6 hours ago
Customer Service Representative
Lake St Louis, MO
Full-time
Onsite
Entry, Mid Level
$18/hr - $20/hr
2+ years expPro Outdoor is a company focused on providing excellent customer service, and they are seeking a Customer Service Representative to handle incoming customer calls and assist with scheduling services. The role involves selling memberships, responding to customer inquiries, and ensuring customer satisfaction in a fast-paced environment.
Building MaterialConstructionLandscapingResidential
Responsibilities
Answer incoming calls and assist customers with scheduling and rescheduling services
Sell and cross-sell memberships and other service offerings
Review technicians’ daily schedules to ensure efficiency
Respond to customer texts and voicemails in a timely manner
Follow up on missed service payments as needed
Provide exceptional customer service by addressing customer concerns and inquiries
Qualification
Required
2+ years of experience in Customer Service (preferably in Home Services)
Strong computer skills with proficiency in Microsoft Office
High School Diploma or GED
Ability to multi-task and prioritize workloads in a busy environment
Ability to work independently with minimal supervision
Strong verbal and written communication skills
Preferred
Experience using Service Titan software is highly desired
Benefits
Incentive plan opportunities based on performance
Comprehensive benefits package, including medical, dental, and vision insurance
Retirement savings options with 401(k) company match (if applicable)
Ongoing training and professional development opportunities
Supportive and collaborative team environment focused on customer success
Company
Pro Outdoor
Pro Outdoor Specializes in Residential and Commercial Irrigation and Residential Landscape Lighting and Lawncare Give us a Call today for a estimate.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase