Mac Papers and Packaging · 1 day ago
Director Inside Sales
Jacksonville, FL
Full-time
Onsite
Director/Executive
10+ years expMac Papers and Packaging is seeking a Director of Inside Sales responsible for developing and scaling a high-performing inside sales organization. This role involves leading a team, executing sales strategies, and optimizing processes to drive growth and customer satisfaction.
ManufacturingOffice SuppliesPackaging Services
Responsibilities
Define and execute the inside sales vision, operating model, modern sales methodology, and growth strategy
Establish clear role definitions, career paths, and performance expectations while building a culture of accountability, continuous improvement, and customer-centricity
Lead, coach, and develop an inside sales team to achieve and exceed sales, margin, and productivity targets
Establish clear performance expectations, KPIs, and accountability frameworks with an emphasis on solving customer problems, not just selling products and services
Implement disciplined sales management rhythms to drive performance and consistency via best practices, playbooks, and methodology
Develop and manage sales and marketing calendar, including key promotions, marketing campaigns, and customer retention processes
Drive organic revenue and profit growth through proactive account management, upsell, cross-sell, and retention strategies
Analyze sales performance data to identify trends, risks, growth opportunities, and share-of-wallet expansion indicators
Partner with HR and Sales Administration to build scalable learning and certification programs and develop curriculum for continuous improvement and education of Insider team
Work with Operations and Customer Success to ensure seamless order execution and customer satisfaction while balancing risk and cash objectives
Gather customer feedback and present to line and group leadership to assist Mac in refining product offering and service strategies
Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes
Identify opportunities to improve efficiency through tools, automation, targeting, and workflow enhancements
Prepare and present regular performance reports, insights, and recommendations to leadership
Other duties as assigned
Qualification
Required
Bachelors degree in business, marketing, or a related field, or equivalent experience
10+ years of sales experience, with at least 5 years in a sales leadership or hybrid sales management role
Experience or working knowledge of Challenger Sales Methodology
Proven success in scaling inside sales organizations in a B2B environment
Proven track record of managing teams to achieve revenue and margin targets
Excellent people and relationship skills
Proven attention to detail
Experience using ERP, CRM, service management, and contact center technologies, and sales performance tools
Ability to multitask and prioritize workload
Must have intermediate Microsoft Office (Word, Excel, Outlook) skills
Must be able to efficiently use a Windows-based computer
Ability to prioritize and complete assignments accurately and in a timely manner
Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment
Strong interpersonal, organizational, oral and written communications skills
Must be able to read and communicate in English, for safe and effective performance of the job and business operations
Must be able to work alone, and with a team
Must be able to pass a drug screen and criminal background check
Preferred
Merchant distribution experience preferred
Company
Mac Papers and Packaging
One of the largest wholesale distributors in the southeastern United States, Mac Papers and Packaging is a trusted distribution partner for paper and print, packaging materials and equipment, wide format products and equipment, facility supplies and office products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-03-13Acquired
Leadership Team
Sutton McGehee
ceo
R
Richard Mitchell
CIO and V.P of Marketing and Communication for Office Products Group and E-Busines
Company data provided by crunchbase