Randolph Electric Membership Corporation · 15 hours ago
Member Service Specialist I
Asheboro, NC
Full-time
Onsite
New Grad, Entry LevelRandolph Electric Membership Corporation is dedicated to providing exceptional service to its members. The Member Service Specialist I role focuses on delivering clerical services and member support, ensuring smooth operations and positive interactions with members and colleagues.
Electrical DistributionEnergy
Responsibilities
Initiate and cultivate positive relationships with members and colleagues to ensure ongoing positive interactions and experiences
Provide member service support for all services offered. Must demonstrate adaptability and productivity in responding to changes and be prepared to assist in other duties and responsibilities assigned by management to ensure effective operation
Serve as primary point of contact for member inquiries, whether received in person, by telephone, in writing, email, or another form of communication. Address all interactions professionally and efficiently
Process all incoming payments received in person, by mail, drop box, Lockbox, and electronic payments with precision and within designated timeframes. This includes processing daily bank drafts, wire transfers, ACH payments, and balancing cash drawers. Process returned payments promptly and take necessary action for the collection of funds due
Maintains up-to-date knowledge of policies, procedures, REMC rules and regulations, and promotional programs affecting members
Notify members of returned payments and associated fees in a timely manner, ensuring transparency, and facilitating resolution of outstanding balances
Responds to billing inquiries and make adjustments to member accounts in accordance with policy
Prepares non-pay disconnect cards for field personnel to install disconnect collars. Remotely disconnects and connects NPCO accounts from the office
Balances cash drawer, deposits, cash, and checks through on-site systems, and processes weekly change orders
Estimates monthly budget billing payments for consumers as well as sets up the budget billing amount in the billing system. Calculates end-of-year true-up as well as any necessary correspondence to budget billing members
Sets up draft accounts for members, prepare bank draft file for accounting to send to the bank, and post bank draft payments to members account
Creates phone list for the first reminder phone call, final notification call, and adds late fees to appropriate accounts
Assists members with questions concerning accounts and programs, including My Usage and the online portal
Qualification
Required
Initiate and cultivate positive relationships with members and colleagues to ensure ongoing positive interactions and experiences
Provide member service support for all services offered
Demonstrate adaptability and productivity in responding to changes
Serve as primary point of contact for member inquiries, whether received in person, by telephone, in writing, email, or another form of communication
Address all interactions professionally and efficiently
Process all incoming payments received in person, by mail, drop box, Lockbox, and electronic payments with precision and within designated timeframes
Process daily bank drafts, wire transfers, ACH payments, and balancing cash drawers
Process returned payments promptly and take necessary action for the collection of funds due
Maintain up-to-date knowledge of policies, procedures, REMC rules and regulations, and promotional programs affecting members
Notify members of returned payments and associated fees in a timely manner
Respond to billing inquiries and make adjustments to member accounts in accordance with policy
Prepare non-pay disconnect cards for field personnel to install disconnect collars
Remotely disconnects and connects NPCO accounts from the office
Balance cash drawer, deposits, cash, and checks through on-site systems
Process weekly change orders
Estimate monthly budget billing payments for consumers
Set up the budget billing amount in the billing system
Calculate end-of-year true-up as well as any necessary correspondence to budget billing members
Set up draft accounts for members
Prepare bank draft file for accounting to send to the bank
Post bank draft payments to members account
Create phone list for the first reminder phone call, final notification call, and add late fees to appropriate accounts
Assist members with questions concerning accounts and programs, including My Usage and the online portal
Company
Randolph Electric Membership Corporation
Randolph EMC is dedicated to the delivery of energy and superior services in response to the needs of our members and communities.
Founded in 1938
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase