GMHC · 3 hours ago
Program Director, RW Care Coordination
New York, New York
Full-time
Hybrid
Lead/Staff, Director/Executive
3+ years expGMHC is dedicated to supporting underserved communities through health and human services, and they are seeking a Program Director for their Ryan White Care Coordination program. The Program Director will provide operational leadership, oversee staff performance, ensure compliance, and lead quality improvement initiatives to enhance service delivery and outcomes.
Health CareNon ProfitWellness
Responsibilities
Oversee day-to-day program operations to support timely enrollment, consistent service delivery, and achievement of program goals
Provide ongoing supervision and performance management for Care Coordinators and the Data Entry Specialist, including regular individual supervision, coaching, and staff development
Facilitate routine team meetings and program planning to support effective workflows, coverage, and service coordination
Implement and maintain a quality assurance plan that includes weekly chart reviews and documentation feedback to ensure service delivery and reporting are supported by complete, accurate client records
Establish and maintain auditing tools, documentation checklists, and review schedules to monitor documentation standards, service timeliness, and data accuracy
Ensure program practices align with agency policies and funder requirements, including confidentiality and documentation expectations
Prepare for and participate in funder monitoring activities, including provider meetings, desk audits, and site visits, and ensure timely follow-up on findings and required corrective actions
Serve as the primary owner for monthly funder submissions and internal reporting, ensuring reports are complete, accurate, and submitted on time
Oversee monthly reporting due by the 15th of each month (or next business day), including required narrative, expenditure reporting as applicable, and client and service data submission in funder-designated systems
Supervise and quality-check data processes completed by designated staff, including review of data entered for funder reporting and ensuring supporting documentation is maintained in the client record for reported services
Lead annual quality improvement initiatives and ongoing CQI activities that strengthen service quality, documentation consistency, and program performance
Use chart review findings, program data, and staff feedback to identify trends, develop improvement plans, track progress, and communicate outcomes
Serve as the primary liaison between the agency, funders, and partner organizations to support coordinated program implementation and strong referral and engagement pathways
Deliver program updates and presentations to internal and external stakeholders as needed
Qualification
Required
Supervisory or program leadership experience in health or human services
Strong understanding of barriers impacting underserved and historically marginalized communities
Experience working in a fast-paced, data-driven, performance-based environment
Ability to work independently and apply critical thinking to support program goals
Strong interpersonal and communication skills across diverse audiences
Experience working with vulnerable populations, including people impacted by chronic health conditions, HIV, substance use, mental health concerns, limited English proficiency, and lack of insurance
Ability to work effectively within an interdisciplinary team
Commitment to trauma-informed, culturally responsive, client-centered services
Cultural humility and ability to work effectively with diverse communities, including LGBTQ+ communities
Ability to manage deadlines, reporting requirements, and audit readiness in a compliance-driven program environment
Bachelor's degree in public health, or a related field, or equivalent combination of education and progressively responsible experience
At least 3 years of experience supervising staff or leading program operations in health or human services
Intermediate proficiency in Microsoft Excel, including: Creating and managing spreadsheets to track program performance, reporting readiness, and service documentation quality. Using formulas, pivot tables, and data validation to ensure accuracy and quality review. Organizing referral and outreach data for trend analysis and program improvement
Intermediate proficiency in Microsoft Office Suite, including: Outlook (email communication, scheduling, and coordination with internal and external partners). Word (creating documentation, job aids, and official correspondence). PowerPoint (preparing presentations for internal and external stakeholders)
Experience with electronic enrollment and data tracking systems, such as: TREAT (internal database) and eSHARE
Data review and management to ensure contract deliverables are accurately recorded and report ready
Strong documentation and compliance skills, ensuring: Accurate and timely service documentation aligned with contract and funder requirements. Confidentiality and compliance with applicable privacy and data protection requirements, such as HIPAA
Preferred
Experience leading contract-funded or grant-funded programs with defined deliverables, reporting deadlines, and monitoring requirements
Background working with nonprofit agencies, public health programs, LGBTQ+ communities, and or people living with HIV
Bilingual in English/Spanish, with the ability to clearly communicate complex information to clients and community partners
Experience supporting staff through documentation coaching, quality assurance, and performance improvement
Master's degree in public health, social work, public administration, or a related field
Benefits
Participation in the annual AIDS Walk New York event is mandatory for all GMHC staff.
Company
GMHC
GMHC provides prevention and care services to men, women and families that are living with, or affected by, HIV/AIDS.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Airbnb
2018-08-15Grant
Leadership Team
Kishani Moreno (she, her, hers)
Chief Operating Officer
Recent News
Endpoints News
2022-04-01
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