Global Services Tech II jobs in United States
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Ashley Furniture Industries · 4 hours ago

Global Services Tech II

positionRedlands, CA
timeFull-time
remoteOnsite
seniorityMid Level
date3+ years exp

Ashley Furniture Industries is a leading company in the furniture industry, and they are seeking a Global Services Tech II to provide independent technical support for enterprise-wide systems. The role involves troubleshooting, system management, and maintaining documentation while implementing technical solutions across various operations.

FurnitureManufacturing
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H1B Sponsor Likelynote

Responsibilities

Manage IT ticketing system for hardware/software issues
Support multi-platform environments (Windows, Apple, Linux)
Configure and troubleshoot mobile devices and scanners
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Network cable installation and maintenance
Desktop/laptop/tablet imaging and deployment
Software installation and configuration
Asset and inventory tracking
Network infrastructure support
Vendor liaison and coordination
Maintain knowledge base documentation
Implement process improvements
Follow escalation procedures
Monitor warranty periods
Track IT assets

Qualification

Windows/Mac OS troubleshootingNetwork infrastructure supportCompTIA A+CompTIA Network+ITIL FoundationMobile device managementPrinter system maintenanceCustomer service focusCommunication abilitiesProblem-solving expertiseTime managementDocumentation proficiencyTeam collaboration

Required

Associate degree in Computer Science/Information Systems or equivalent experience
3+ years endpoint technical support experience
CompTIA A+
CompTIA Network+
ITIL Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Apple Certified Support Professional (ACSP)
Windows/Mac OS troubleshooting
Network infrastructure support
Hardware diagnostics
Mobile device management
Printer system maintenance
Strong communication abilities
Problem-solving expertise
Time management
Documentation proficiency
Customer service focus
Team collaboration
Occasional domestic travel
Flexible schedule availability
ITIL process knowledge
Continuous improvement mindset
Multi-project management ability

Company

Ashley Furniture Industries

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Ashley Furniture Industries is the furniture manufacturer, delivering home furnishing values, stylish furnishings, and home decor.
dateFounded in 1945
location
Arcadia, Wisconsin, USA
people-size10001+ employees
web-link
https://www.ashleyfurnitureindustriesllc.com

H1B Sponsorship

Ashley Furniture Industries has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (24)
2023 (19)
2022 (40)
2021 (39)
2020 (23)

Funding

Current Stage
Late Stage

Leadership Team

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Richard Teachout
Chief Technology Officer
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Recent News

Seattle TechFlash
Ashley Furniture makes $70 million warehouse buy
2025-12-14
EIN Presswire
Coaster Market Forecast to Hit USD 1.03 Billion by 2032: Market Size, Growth, Demand and Competitive Analysis Reported
2025-11-18
PR Newswire
Ashley Welcomes Nearly 1,000 Students Nationwide for Manufacturing Month Tours
2025-10-30
Company data provided by crunchbase