VC3 · 3 days ago
IT Systems Engineer II
United States
Full-time
Remote
Mid, Senior Level
5+ years expVC3 is a company that provides Managed IT Services and has over 25 years of experience serving municipalities and organizations across the United States and Canada. The IT Systems Engineer II will resolve complex technical issues, manage escalated service requests, and support key business technologies to drive client success.
Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting
Responsibilities
Receive & respond to escalated service requests, incidents and change requests in a timely manner
Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
Train and educate VC3 clients on technical standards
Troubleshoot and resolve issues with:
Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
General network connectivity including ISP
Common networking technologies such as DHCP and DNS
Wireless network performance and accessibility
Firewalls, switches, and routers
Remote access technologies including VPN, RDS, and Citrix
Operating systems on servers, desktops, and laptops
Complete technical administrative tasks such as:
Virus/malware removal
Add/remove/change virtual server resources
AD/365/application password resets
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software
Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
Additional duties as required
Qualification
Required
5+ years relevant technical experience is required OR 2 years experience in Systems Analyst I role at VC3. KPIs consistently met in Systems Analyst/Engineer I role
5+ years experience managing: Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare, routing and Switching, Firewalls, VPNs
3+ years experience with virtualization technologies: Hyper-V, VMWare
Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
Good problem solving and decision-making skills; ability to understand and analyze complex issues
Go Beyond – you take that extra step to create moments that are unexpected but appreciated
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success
Preferred
CCNA, VMware, or Microsoft 365/Azure certifications highly desired
Benefits
Company-paid time off
Employee and Family Assistance Program
Company-matched 401(k)/RRSP plans
Leadership Academy
Monthly learning sessions
Mentorship programs
Learning reimbursements
Internal career fairs
Job shadowing
Personalized career-pathing
Company
VC3
VC3 is a managed service provider that serves governments, financial services institutions, and commercial firms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Debt
2022-07-01Debt Financing
2021-03-12Acquired
2016-02-17Series Unknown
Leadership Team
Sandy Reeser
Chief Executive Officer
Recent News
Company data provided by crunchbase