Paylocity · 3 days ago
Benefits Client Services Representative I
Pittsford, NY
Full-time
Onsite
Entry Level
$21/hr - $25/hr
2+ years expPaylocity is an award-winning provider of cloud-based HR and payroll software solutions. The Benefits Client Services Representative I plays a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through technical expertise and effective communication.
Enterprise SoftwareHuman ResourcesInformation TechnologyRecruitingSaaSSoftware
Responsibilities
Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary
Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions
Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction
Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed
Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes
Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up
Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information
Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders
Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products
Qualification
Required
Bachelor's degree OR High School Diploma with a minimum of 2 years of relevant HCM experience
Proficiency in Microsoft Office suite
Strong written communication skills for business correspondence
Strong team player with attention to detail
Self-starter with the ability to handle multiple projects at once
Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making
Preferred
CPP, FPC, APA, and/or SHRM-CP certified
Experience in customer service or previous client interfacing role
Experience in payroll and/or call center environment
Benefits
Medical
Dental
Vision
Life
Disability
401(k) match
Company
Paylocity
Paylocity is a provider of cloud-based payroll and human capital management (HCM) software solutions.
5001-10000 employees
H1B Sponsorship
Paylocity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (22)
2022 (29)
2021 (2)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$10MKey Investors
Adams Street Partners
2014-03-19IPO
2008-05-16Series Unknown· $10M
Leadership Team
Toby Williams
President & CEO, Board Director
Holly Fulp
Deputy CFO and Chief Strategy Officer
Recent News
2026-01-19
2025-11-10
Company data provided by crunchbase