Southern Home Services · 2 hours ago
Customer Service Representative/Dispatcher
Austin,TX,US
Full-time
Onsite
Entry Level
$20/hr - $23/hr
1+ years expSouthern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking a Customer Service Representative/Dispatcher to answer customer inquiries, schedule appointments, and maintain customer records while providing exceptional service and support.
Heating Ventilation and Air Conditioning (HVAC)Industrial ManufacturingMachinery Manufacturing
Responsibilities
Answer incoming customer requests and inquiries in a professional & friendly manner
Act as a liaison between customers, technicians, salespersons & management
Schedule service and routine maintenance appointments
Maintain & update customer records based on interactions
Process invoice payments
Provide information about products and services
Troubleshoot and resolve customer issues and concerns
Develop & maintain a knowledge base of the evolving products & services that benefit our customers
Participate in in-house training on products & services needed by our customers& office software required to fulfill this position
Additional duties as assigned
Qualification
Required
Minimum of 1-year administrative or customer service experience in an office setting is required
Knowledge in Microsoft Office is a required
Ability to easily cultivate strong rapport with customers and co-workers
Find it rewarding to organize, prioritize and manage time effectively to see a task through to completion
Work well independently & with integrity in a structured yet relaxed environment
Enjoy patiently, empathetically helping others
Excellent written and verbal communication skills
Perform work while sitting and/or standing at an individual work station or office
Communicate verbally via phone or other communication device
Ability to stand, walk and sit; talk or hear, both in person and by telephone
Use hands to type, handle or feel objects or controls; reach with hands and arms
Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
Work is usually performed in an indoor office environment
Preferred
Service Titan is a plus
Benefits
Reliable, Year-Round Work
Weekly Paychecks
Paid Time Off and Paid Holidays
Comprehensive Medical, Dental and Vision Benefits
Health savings accounting
Flexible spending account
Employee discounts
Company paid short term life insurance
Life insurance
Company
Southern Home Services
Southern Home Services provides Air Conditioning, Heating, Electrical, and Plumbing repair and maintenance services throughout Florida, Georgia, South Carolina, North Carolina, Texas, Kansas, Missouri, Maryland, Virginia, Alabama, and Kentucky.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-04Acquired
Leadership Team
Bryan Benak
Chief Executive Officer & Member Board of Directors
Mike Stucky
Retired CEO Southern HVAC
Company data provided by crunchbase