Peoples Bank and Trust · 3 hours ago
Card & Fraud Services Manager (Full-Time - Exempt)
McPherson, Kansas, United States
Full-time
Onsite
Senior Level
5+ years expPeoples Bank and Trust is focused on providing exceptional banking services, and they are seeking a Card & Fraud Services Manager to oversee their card services and fraud prevention functions. This role involves leading fraud detection strategies, managing card operations, and ensuring compliance with regulations while maintaining a positive customer experience.
BankingFinanceFinancial Services
Responsibilities
Lead and manage fraud detection, prevention, and mitigation strategies for debit and credit card portfolios
Monitor fraud trends, emerging threats, and transaction patterns; recommend and implement proactive controls
Oversee fraud case investigations, chargebacks, and disputes to ensure accurate and timely resolution
Collaborate with card networks, processors, and law enforcement on fraud-related matters, as needed
Ensure adherence to all applicable regulations, including Reg E, Reg Z, NACHA, PCI-DSS, BSA/AML
Oversee daily card operations, including card issuance, maintenance, transaction processing, and exception handling
Manage vendor relationships with card processors, fraud monitoring platforms, and card networks
Ensure service levels, KPIs, and SLAs are met or exceeded
Lead, coach, and develop the Card & Fraud Services Department
Establish performance goals, conduct reviews, and promote a culture of accountability and continuous improvement
Develop training programs to keep staff current on fraud trends, regulations, and industry best practices
Ensure fraud prevention efforts balance risk mitigation with a positive customer experience
Resolve escalated customer issues related to card usage, fraud claims, and disputes
Collaborate with customer service and branch teams to improve customer education and communication
Develop and maintain policies, procedures, and internal controls related to card and fraud services
Prepare reports for management detailing fraud losses, recovery rates, trends, and operational performance
Support audits and regulatory exams related to card services and fraud management
Various other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Proven experience in fraud investigation and mitigation strategies related to debit card transactions
Proficiency in using fraud detection systems and reporting
Full knowledge of customer databases and systems utilized by Peoples Bank and Trust
Understanding of all PBT policies and procedures related to debit cards and Reg E rules
Understanding of Visa regulations and requirements
5+ years banking and/or fraud detection experience preferred
Attention to detail
Strong written and verbal communication skills for interacting with customers regarding potential fraud
Self-motivation
Self-management
Ability to consistently follow through on tasks
Problem solving
Organized
Analytical
Interpersonal
Time management
Computer literacy
Strong ability to multi-task with the ability to work independently and as part of a team
Ability to speak effectively and communicate clearly
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
The employee is regularly required to type throughout the day
The employee is regularly required to use their hands to type and maneuver a mouse
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
The employee may occasionally lift and/or move up to 25 pounds (unassisted)
The employee may stand or sit for long periods of time
Ability to deal with a variety of variables under only limited standardization
Strong numeric capabilities; ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions
Ability to read, analyze, and interpret documents
Ability to communicate clearly
Preferred
5+ years banking and/or fraud detection experience preferred
Company
Peoples Bank and Trust
Peoples Bank and Trust is a bank that provides financial services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-06-28
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