Diverse Lynx · 8 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
1+ years expDiverse Lynx is seeking a Customer Service Representative to handle appointment scheduling and customer inquiries. The role involves maintaining service levels while addressing customer needs and ensuring effective communication in a dynamic environment.
Information Technology & Services
Hiring Manager
Atul Dahima
Responsibilities
Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture
Conduct customer contacts related to Health Assessment processing, referral follow-up, education and resource inquiries
Identify potential behavioral health situations and follow contract specific protocol to assist callers
Maintain constant awareness of service level and queue status in order to meet contractual requirements
Qualification
Required
High School Diploma or GED
1 year of clearly defined customer service experience
Intermediate keyboarding and computer skills including Microsoft Office
Strong verbal and written communication skills
Ability to positively influence working relationships with members, providers and internal staff
Exceptional professional etiquette and interpersonal skills
Ability to maintain service mentality while adhering to company protocol
Analytical ability and attention to detail
Ability to multitask, work efficiently, and consistently meet performance standards in dynamic contact center environment
Ability to convey and receive information and ideas through a variety of media, to individuals or groups in a manner that engages the audience
Ability to identify and understand issues, problems and opportunities and compare data from different sources to draw conclusions, determine course of action and provide effective solutions
Ability to manage time and effectively prioritize workload
Ability to maintain effectiveness when experiencing frequent changes into workflow and adjusts effectively to work within new work structures, processes, cultures and knowledge base
The ability to acquire and maintain the technical/professional expertise required to the job effectively and to create effective customer solutions
Ability to interact with others in a way that promotes confidence, support and conveys the intentions of the organization
Preferred
1 year call center experience
typing speed 35+ wpm
familiar with KPI basics
1 year of Medical experience in a call center
Company
Diverse Lynx
Diverse Lynx is a WBENC- and NMSDC-certified partner, helping organizations turn diversity goals into measurable impact through staffing and contingent workforce solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sujata Varma
CEO
Recent News
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