BD · 8 hours ago
Customer Success Executive- Ohio Valley
USA CA - San Diego Bldg A&B
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $231K/yr
8+ years expBD is one of the largest global medical technology companies in the world. The Customer Success Executive (CSE) will be responsible for ensuring the overall success and value delivery of Medication Management Solutions at key customers, developing relationships with C-Suite executives, and promoting long-term adoption of technologies.
Health CareMedical DeviceTechnical Support
Responsibilities
Establish a trusted/strategic advisor relationship with Pharmacy, Nursing, IT, and Procurement leadership
Partner with our customers for the entire sales life cycle; identify strategies to drive customer success, customer optimization and customer retention
Promote and drive an ease of doing business to ensure growth and continued partnership
Track and ensure utilization of all contractual entitlements
Ensure software upgrades are current (not more than one version behind) and that key strategic documents are established, updated, and completed
Responsible for remediation planning, including customer-facing contact, for ensuring successful completion and a positive customer experience
Medical management software (MMS) point of contact for customers, including compliance and escalations
Develop Vice President and Director level relationships at assigned IDNs, performing bi-annual roadmap and business review meetings and engaging BD’s key account leadership as needed
Increase overall customer Net Promoter Scores (NPS) across assigned health systems
Qualification
Required
Bachelor's degree
At least 8 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention required in a large-scale business
Proficient in Office software
Valid driver's license and meet BD's auto safety standards
Must reside Ohio, Michigan, or Indiana
Ability to travel over 50% (field based role)
Preferred
Sales or post-sales experience
Demonstrated understanding of hospital systems' operations and decision making strongly preferred
Experience with Salesforce or other Force.com platforms
Prior experience in selling value added services at the executive level
Benefits
A valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
Medical Device Network
2026-01-17
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