BambooHR · 14 hours ago
Senior Director, Outsourced Services
Utah | Hybrid
Full-time
Hybrid
Director/Executive
8+ years expBambooHR is a company focused on empowering HR professionals with innovative software solutions. They are seeking a dynamic Senior Director to lead the expansion of their services portfolio, driving execution and scaling a multi-million dollar services P&L.
Human ResourcesSaaSSoftware
Responsibilities
Drive Services P&L Execution: Manage annual/quarterly planning, forecasting, pricing & packaging, and support investment cases for your organization
Execute the Growth Strategy: Execute the multi-year growth strategy for our core service lines, driving a high-growth P&L aligned with the core BambooHR product roadmap
Manage the Service Catalog: Manage and evolve the complete service catalog (packages, rate cards, SLAs, scoping guides) and support the commercialization motion with Sales, Marketing, and Finance
Develop Your Leadership Team: Build and develop a world-class team of managers and individual contributors capable of scaling implementation, advisory, and managed services
Compress Time-to-Value: Standardize and scale implementation playbooks to dramatically compress Time-to-First-Value (TTV) and Time-to-Go-Live (TTGL)
Incubate & Scale Managed Services: Rapidly incubate, commercialize, and scale a full suite of managed services, developing the optimal pricing and packaging (e.g., retainers, PEPM subscriptions, hybrid models) for each service line
Be a Key Liaison: Establish senior sponsorship with strategic customers and act as a primary escalation point for complex, high-impact deliveries
Drive Customer Self-Sufficiency: Elevate customer enablement by expanding admin/manager education and change-management programs
Run a Metrics-Driven Business: Own the full operational rhythm, including capacity modeling, utilization, staffing mix (FTE/contractor/partner), backlog health, delivery quality, and (with Finance) DSO
Install Repeatable Mechanisms: Install the tools, processes, and QA for repeatable delivery (knowledge base, runbooks, dashboards, VOC loops) and drive a culture of continuous improvement
Guard Scope & Risk: Guard scope and manage risk with crisp SOW standards, rigorous intake processes, and clear delivery handoffs across all service lines
Align with G&A: Collaborate with Finance on unit economics, forecasting, and gross margin improvement; with Legal on compliance guardrails; and with Security on data privacy
Close the Product Loop: Create tight feedback loops with Product, Support, and Success so services insights directly shape the product roadmap and self-service content
Partner with Sales: Co-own the services attach strategy with Sales, enabling the field with clear packaging, scoping guides, and pricing discipline. Review and support strategic deals
Provide succinct, data-rich updates to executive leadership on performance, risks, and investment trade-offs
Publish quarterly business reviews covering revenue, GM, attach, TTV, CSAT/NPS, cohort retention/renewal, and roadmap feedback
Qualification
Required
Demonstrated experience in a senior leadership role within a paid services organization at an HRO company
Experience managing (or partnering to manage) a services P&L, including packaging, utilization, and revenue targets
8+ years experience across HR operations, HRIS, payroll, benefits, or shared services
Fluency in pricing/packaging, utilization & capacity models, forecasting, and unit economics
Ability to craft a compelling narrative and install the ground-level mechanisms (dashboards, cadences, playbooks) that make results repeatable
Trusted and respected partner to Sales, Success, Product, Support, Finance, and Legal
Bachelor's degree required
Preferred
Master's (MBA or HR-related)
Certifications: SHRM-SCP/SPHR, CPP, CEBS, PMP
Deep Empathy for SMBs
People-First Builder
Customer-Obsessed Storyteller
Operator's Intuition
Change Leader
Bias to Action & Data
Benefits
Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace
Company
BambooHR
BambooHR is a SaaS-based company providing subscription-based HR software for SMEs.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Sorenson Capital
2016-08-01Series Unknown
2012-01-01Series Unknown
Leadership Team
Bradley Rencher
Chief Executive Officer
Ben Peterson
Co-founder and Co-chairman
Recent News
2025-11-12
EIN Presswire
2025-11-05
Company data provided by crunchbase