Feeding America · 9 hours ago
Supply Chain Services Coordinator (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$58K/yr - $63K/yrFeeding America is the nation’s largest charity and the leading domestic hunger-relief charity in the United States. The Supply Chain Services Coordinator is responsible for coordinating product donation operations, ensuring efficient processing, and providing support to donors and Partner Food Banks through effective communication and training.
Non Profit
Responsibilities
Supports management of all donation requests and updates in alignment with SOPs and performance standards. Collaborates with donors, Partner Food Banks, and Supply Chain staff to maximize accepted donations and minimize declines
Provides responsive, solutions-focused customer service to Partner Food Banks, donors, suppliers, and internal teams. Oversees email and phone inquiries, donation allocation, tracking, and issue resolution with accuracy and clear communication
Onboards new donors when applicable and provides ongoing stewardship for SCS managed donors. Supports relationship managers by participating in donor meetings, handling donation communications, and serving as the main operational contact
Supports donor-facing activities by assisting with platform training, preparing standard and ad hoc reports, and helping ensure a positive donor experience. Shares updates with internal stakeholders to support alignment throughout the donation process
Assists with the daily operations of the donation platform, including promoting usage, providing training, publishing marketing messages, monitoring aging inventory, adjusting allocation shares, and generating reports as requested
Monitors yellow receipted pounds, addresses overdue receipts, and reinforces the importance of timely receipting through proactive communication with non-compliant Partner Food Banks
Provides support for complex or high-impact donation projects from initiation to execution. Develops and maintains status reports, coordinates allocation and delivery plans, and communicates regularly with donors to ensure seamless execution and donor satisfaction
Contributes to continuous improvement efforts across Supply Chain processes and technology by identifying opportunities and supporting cross-functional work on business requirements, testing, and feedback. Maintains ownership of data and SOPs, serving as the primary reviewer for updates and revisions. Serves as the primary trainer for new team members
Participates in disaster response coordination across internal teams and external stakeholders, including state agencies and affected Food Banks. Facilitates donor engagement during disaster scenarios, coordinates expedited transportation. Maintains inventory visibility and response tracking through timely updates to Tableau dashboards and reporting systems
Documents and coordinates donated freight spend. Evaluates offers for donated freight feasibility. Communicates availability, schedules shipments, and documents usage. Participates in stewardship meetings as needed
Qualification
Required
Adept customer service attributes and interpersonal skills
Ability to serve in a training or lead capacity to train new team members and/or during new process implementations
Effective planning and prioritization skills
Demonstrate a commitment to continuous process understanding and improvement
Proficient in MS Office
Fosters an Enterprise Mindset
Fosters an Open and Supportive Environment
Leads with Accountability
Collaborates Internally and Externally
Focuses on People and Teams
Manages Organization and Business Complexity
Communicates with Impact and Influence
Company
Feeding America
Feeding America is a non-profit nationwide network of hunger-relief food banks, soup kitchens, and shelters.
Founded in 1967
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$22.55MKey Investors
Ollie's Bargain OutletJohn Deere FoundationElevance Health Foundation
2025-04-30Grant· $0.83M
2024-11-18Grant· $6.6M
2023-06-30Grant
Leadership Team
L
Liz Baldridge
Senior Director, Food Industry Partnerships
Recent News
2026-01-09
2025-12-24
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