ECS · 3 hours ago
UX Designer
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $112K/yr
5+ years expECS is a leading mid-sized provider of technology services to the United States Federal Government, and they are seeking a UX Designer to help create innovative solutions for their DHS HQ customers. The role involves collaborating with clients to research user challenges, design improvements for service delivery, and foster a customer-centric culture across the federal enterprise.
Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, intuitive solutions for use by our federal customer and their stakeholders
Lead discovery efforts to gain a deeper understanding of existing tools and processes and/or gather requirements for new projects
Plan and lead customer/user research using a variety of engagement strategies and tools (surveys, interviews, focus groups, observations, etc.)
Create research reports, user journey maps, workflows, user personas, day-in-the-life scenarios, and use case summaries that develop a clear understanding and empathy for our customers/users
Design wireframes, mockups, and prototypes as appropriate, incorporating requirements from federal customers
Validate designs through usability testing, collecting, and incorporating user feedback throughout the product development process
Collaborate in the creation of customer/user experience success stories, case studies, demonstrations, and trainings
Translate user research and discovery findings into clear, testable business and functional requirements
Qualification
Required
Must be a US Citizen
Must be able to obtain a Public Trust
Bachelor's Degree
5+ years combined professional experience
Online portfolio that showcases the candidate's UX design experience and deliverables
Experience crafting key UX deliverables (e.g., user journey maps, research plans, empathy maps, service blueprints, stakeholder maps, user flows, storyboards, interaction models, wireframes and prototypes for complex systems, testing plans, etc.)
Experience interpreting user research and analytics to produce key insights and recommendations
Experience collaborating with UX/UI designers and technical teams for high-fidelity prototyping, piloting, testing, and implementation efforts
Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence
Excellent written and oral communication skills, demonstrating the ability to present projects and status reports to internal management, as well as customers and stakeholders
Self-starter, motivated, confident, with the ability to work independently as well as in a team environment
Preferred
Experience managing multiple projects simultaneously
Experience working in Agile or similar lean delivery team
Experience using Microsoft 365 suite
Experience using Figma
Experience using Adobe Creative Cloud design applications
Experience with HTML/CSS
Public speaking/presentation experience
Previous experience supporting federal programs (DHS preferred)
Company
ECS
ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-01-31Acquired
2015-04-10Private Equity
Leadership Team
Keith McCloskey
VP / Chief Technology Officer
Ryan Garner
Chief Financial Officer
Recent News
2025-11-19
2025-03-26
2025-02-14
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