Bray and Scarff · 4 hours ago
Field Service Dispatch Coordinator
Laurel, MD 20707
Full-time
Onsite
New Grad, Entry Level
$18/hr - $22/hrBray and Scarff is the largest local, independent appliance dealer in the greater D.C. metro region. The Field Service Dispatch Coordinator 1 supports the daily scheduling and coordination of service technicians, managing service requests and ensuring effective communication with customers.
Consumer GoodsFood and Beverage
Responsibilities
Answer incoming calls and log service requests accurately
Schedule service appointments based on technician availability and standard procedures
Provide customers with clear explanations of scheduling expectations and next steps
Record call details, technician updates, and relevant notes in company systems
Assist technicians by confirming addresses, time windows, and basic job information
Monitor scheduled calls and notify the team of potential delays or changes
Support the dispatch and customer service teams with documentation and updates
Learn routing procedures, company systems, and scheduling rules
Provide professional and timely communication to customers and internal teams
Follow all office procedures and service department guidelines
Any other duties as assigned
Qualification
Required
Previous experience in a customer service or administrative role preferred
Strong verbal communication skills
Ability to work in a fast paced environment
Proficiency with computers and basic scheduling tools
Strong organizational skills
Attention to detail in documentation
Ability to remain calm and supportive during customer interactions
Willingness to learn routing processes and service department procedures
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Training & development
Company
Bray and Scarff
Bray and Scarff is a retail company offering kitchen remodeling products.
Founded in 1930
201-500 employees
Funding
Current Stage
Growth StageRecent News
2022-11-22
Company data provided by crunchbase