Air Professionals Heating & Air Conditioning · 14 hours ago
Customer Service Rep
Hunterdon County,NJ,US
Full-time
Onsite
New Grad, Entry LevelAir Professionals Heating and Cooling is a family-owned HVAC company servicing the greater NJ area. They are looking for a skilled Customer Service Representative to join their Customer Care Team, focusing on providing excellent customer service and efficiently scheduling field service technicians.
Customer ServiceHeating Ventilation and Air Conditioning (HVAC)Home Services
Responsibilities
You are communicating regularly with homeowners and team members to ensure that clients are receiving the best customer service possible
You schedule appointments and dispatch field technicians to job sites, coordinating service work, preventive maintenance, and installation jobs
You work hard to ensure maximum scheduling efficiency without compromising client satisfaction, always patient and cheerful
You answer a high volume of calls throughout the day, making each caller feel like your first priority
Make outbound calls for follow-up and scheduling of services
Additionally, you perform basic office and bookkeeping tasks as needed, including processing project paperwork and ordering materials for upcoming jobs
You receive customer requests for unscheduled or scheduled service; determine customer needs and match the appropriate technician to the need
You order parts as needed for the service technicians; answer customer inquiries and resolve or escalate customer issues, as necessary
You are always maximizing productivity and profitability by efficiently scheduling and dispatching technicians and ensuring technical service work is completed in a reasonable timeframe
You analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is dispatched
You effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
You enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
Qualification
Required
Strong customer service skills with a focus on communication and problem-solving
Proficiency in computer skills, including Microsoft Office and Google Suite
Experience with multi-line phone systems and clerical tasks
Ability to manage time effectively and maintain organizational skills
Benefits
401(k) matching
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Company
Air Professionals Heating & Air Conditioning
Since 1996, Air Professionals Heating & Air Conditioning has established itself as a premier Heating & Air Conditioning Company.
Founded in 1996
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase